This place is an awesome place to hear live music. Â It has great atmosphere and the bands and the sound system are fabulous. Â No cover charge which makes it extra special.
I would agree that the service could be a little more friendly. Â In defense of the waitstaff sometimes there's not enough of them for the amount of people in the place.
I wish I could put 6 stars.
First off: Matthew M, you are a lucky man. It must be a good life, when your biggest problems extend to writing a yelp review that has to be close to 1,000 words. The only thing I might suggest to you now, is get a girlfriend.
Anyhow, I can't say enough good things about the Back Page. 10 times out of 10, I'd rather spend my time there than at any other bar in the greater Lowell area. Â The manager Courtney is more than generous to myself, and anyone else that I see her interact with. The rest of the staff is also of high caliber, I haven't been let down in the numerous times I've been in. The beer selection is great, and the drink menu will knock your socks off. You won't find a better long island ice tea around.
I would try and describe the atmosphere, however you should just come down and check it out. Chances are, if you're not Matt M, you'll want to keep coming back.
This establishment is by far the best bar in the city.
I wish I could leave 0 stars.
Tonight was my first experience at Back Page and let me tell you, I have NEVER been as poorly treated by any service person in my life as I was by manager Courtney S. I'll start at the beginning.
My friend and I grab seats at the bar. He orders a beer before me. I come out, sit down, and ask what's on tap. I ask to taste a beer, Courtney gives me a sample, I like it and order one.
Courtney asks if I want to start a tab, I shake my head no. She asks if we're paying together, I say and shake my head no. Courtney charges me for both drinks. When I see it, I say to her that they need to be separate. She huffs, snatches the bill and goes to the register. She comes back and says that it's going to appear twice. I reiterate that they need to be separate. She huffs again and goes back to the register. When she's done with the new transaction, she throws the bills down on the counter in front of us.
I wait awhile and think this through in my mind. I didn't drink my beer because I was upset about this.
Now, I can understand how sometimes communication gets muddled and people misunderstand each other. I get that. And so, in an effort to be fair and resolve the conflict, I took responsibility and acknowledged that I could have been clearer with Courtney about the bills being separate and instead of her taking some responsibility as well, she placed all of the blame on me saying how she didn't know how to ring it up and that she got upset because I was "being standoffish when [she] asked [me] about the transaction showing up twice and for being cheap over four dollars". Those were Courtney's exact words.
Time out.
1. Excuse me? Who's money are we talking about, Courtney? Yours? Or mine? Because you can spend your money however you want, but in no way is it up to judge how mine or anyone else's is spent.
2. If you weren't clear on how to ring up the bill, aren't you supposed to ask?
Back on track.
I was really disappointed by Courtney's failure to resolve this amicably, and even be polite to me as a customer, so I requested that she cancel my transaction and refund me for the beer that I didn't drink.
I've worked in customer service before, I understand what it's like, and when a customer asks you for a refund, you ALWAYS refund their money. ALWAYS. It's THE Golden Rule of customer service.
Courtney flat out denied my request for a refund. For four dollars. I'm completely appalled.
I've been in restaurants and have had to send steak back to the kitchen to be cooked more, sometimes several times at the same place. I've had managers offer my ENTIRE meal for free and I've turned all of them down and paid in full BECAUSE I always ended up getting my steak cooked the way I like it. AND... AND.. I've even tipped the chef's in most instances. Whoever tips the chef? No one does that.
I am by far, not cheap with my money. I tip when it's deserved, and tip great when I feel I've had great service.
Not only was Courtney rude in the aforementioned manners, she also walked away from our conversation at least 5 times, and left me standing there waiting to resolve this issue amicably. I asked for the phone number, she claimed she didn't know it. Really? You're the manager and you don't know the phone number? I asked to speak to the owner and she said he's out of town until next week. Maybe that's true, but if it isn't, I'm recording it here.
Honestly, I think the atmosphere of Back Page is nice, and the patrons are very classy. But do the place a favor and get rid of the riff-raff manager. On her way out the door, please give her a copy of Emily Post's book of Etiquette so she can brush up on her manners.
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