I went to Boston's with a large group in early June. Â It was my first time there, but most of the group had been there previously and raved about it. Â It must have been a really bad night!
First problem: Â A member of our group called to see if they could accommodate a party of about 40 at 7 PM. Â She was assured it would not be a problem. Â We arrived at 7 to find that another large party had arrived so we had to wait. (We were told later that the first group DEMANDED to be seated so they were.) Â We were seated around 8:30. Â We were not at the same table but located together.
Second problem: Â Due to delays from understaffing (we were told there were not enough people in the kitchen), meals arrived at staggered times, if at all. Â One person got her appetizer long after some of the others had their meals and were finished. Â To the manager's credit, the really late meals were taken off the bill but that leads to number 3.
Third problem: Â One of the waiters did not remember what the people at our table had ordered. Â So, we had to tell him. Â As it happens, one of the meals was a late one that was not supposed to be charged. Â Due to bad communication, that meal was paid for.
Fourth problem: Â I can deal with all the rest of this if the food was good. Â First, some people ordered margaritas, which came in a water glass, and didn't even taste like a margarita. Â It was more like water. Â These were replaced by the manager after some mumbling by the waiter. Â "You can talk to the manager - she might give you new ones." Â My meal was terrible. Â I ordered the macaroni and cheese with sausage. Â This was claimed to be baked, etc. Â It looked and tasted like it came out of a pot, into a cold dish, with four tiny pieces of sausage. Â The staff was so confused I didn't bother to send it back.
All in all, this restaurant was a disaster that night. Â Will I return? Â Maybe I will, if I'm in the area again just to see if Boston is really this bad. Â Otherwise, I'll go to the diner down the street.