Buffalo Wild Wings

These guys could not cook ribs to save their lives. Seriously, this is my son's favorite places to eat. There are a lot of TV's and some games that you can play with a remote pad. I have been there twice and I had a taste for ribs. The first set of ribs they sent me were severely over cooked, tough and dry. I sent them back and pretty much got the same thing back. The girl offered to get me something else so I ordered a burger medium well, It came to the table so over cooked that it was charred black on the outside and dry on the inside.. never never again.

Came w/ husband today and they had large kids baseball team already here. We were promptly seated. Unfortunately there was a mixup in kitchen and our order sat waiting for one piece and got cold. We waited 30 min and got up and asked to pay for soda and go. BUT here is redeeming part: manager was there in an instant and refused money for drink and asked us to allow him to make it up to us. They brought out hot food within minutes and the manager said our entire meal was on the house. This is only time this has ever happened to us here and we are leaving full, happy and didn't have to pay. We will give them another chance!

I have been going to various Buffalo Wild Wings restaurants for 12+ years, always on Mondays for $0.99 and eventually $1.99 kids meals. Every BWW I've visited has had this special on Monday nights. When I went to this location tonight (a Monday), I ordered the kids meals, thinking it would still be $1.99. When I received the check and noticed that they were charged at the standard price, I asked the waitress. She was a bit confused so she got the manager who then proceeded to berate us and speak very condescendingly at us. I have been to more than 10 BWW locations, and on a Monday night to every one. I explained this to him in a polite manner (I have also been in the service industry, specifically food service for a number of years, and I know how to be a good customer) and he merely said that "his store has never done that and that there are no signs stating that they do." I have even received the special at this store. His response to hearing that was "Well I'd like to know who did that so I can fire them." The proper thing to do would have been to do the special price once, and never again, but instead, he treated us like we have no idea what we're talking about and treated us like idiots. It takes a lot for us not to go back to a restaurant, especially a chain that I have been so loyal to for so many years (every week for 12 years), but we will not be returning to this location. This is not the first negative experience we've had here. Most have been resolved to our satisfaction, but tonight was the final straw. On top of the confusion, our waitress spent 90% of our time there sitting at and chatting with the table next to ours, and the manager proceeded to do the same (and talking about us to that table) after being so unprofessional with us. He did not so much as apologize or even tell us to have a good rest of our night.

Manager name: JD
Waitress name: Tabitha