Buffalo Wings & Rings

Its a Buffalo Wings & Rings not expect to much. I usally go there for a few cold beers and thats all

I received the WORST service from none other than the "general manager" of this Weslaco Wings and Rings location.  His name is Harvey and he was literally yelling at the top of his lungs at me!!

There was a misunderstanding on a salad I had ordered for pick up. I ordered the greek salad they offer which, to my knowledge, comes with thinly sliced gyro meat on top.  When I went back to my workplace I noticed I was given a plain greek salad without gyro meat.

When I telephoned and explained the situation to Harvey, the general manager, he did not think it was a mistake at all. He bluntly stated that I ordered a greek salad and did not specify to his employee that I wanted gyro meat on top, therefore I got what I ordered.

I did not have any knowledge that I would not be getting gyro meat on top of my salad because I have always ordered that salad and the menu does not list a plain greek salad.  Nevertheless, he stated that, if I wanted to, I could pick up the gyro meat that was left out of the salad for a dollar more. (Later he said it would be at no cost.)

Never did he apologize however, and at all times he was utterly defending his employee and made me, a paying and previously-loyal customer, look like the culprit.

Due to time constraints, as I was on my work lunch break, I told him to quickly have it ready for me as I would return to exchange the salad.

Then, the unthinkable happened.

The first thing he stated to me when we met face to face was that he did not and will not have the greek salad with gyro meat prepared for me. He preferred to give me my money back so that I could take my business elsewhere?!

As I looked around, the restaurant was completely empty, and I was appalled that he so willingly chose to run his only customer off! I told him that my friends, family, and coworkers would hear about this and his response was, and I quote, "I don't care!"

His rude and unprofessional behavior especially at his general manager status is completely unacceptable and I refuse to let Harvey continue to treat customers that way.  

I strongly urge you NOT to visit this restaurant and let others know not to do so either! Let's prove how powerful consumers can be. Thank you in advance.

***UPDATE (10/08/10): Channel 4 news discovered that this Weslaco Wings and Rings received 28 demerits in health and food violations, including dirty kitchen equipment and flys!!  You can see for yourself at the video incorporated herein.***

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