Overall terrible experience.
The first night there, we (my wife, infant daughter, and I) found out that the keys on the second floor open multiple rooms when a group of drunken guests burst into our room at 2:00 AM. The room smelled of dampness, and the bathroom had mildew.
When work issues disrupted my vacation, and we had to cut our stay short by ten days, they refused to grant even a partial refund-charging me over $1000 for a room they were able to rent to other guests. And in spite of my maintaining a very businesslike manner during my attempts to work through the issue, the manager hung up on me. Rude, unprofessional, poorly run establishment.
I was totally ready for this place to be fabulous.My friend and I went to support a new business that is also smoke free. It's been a long time since I was that disappointed. Â The service was awful! Â It took an hour for us to get our food. Â The place was virtually empty, one waitress, it was 12:45/1:00-ish, when we got there, so there was no lunch "rush." Â The menu is more like a business card, it is very limited!
Then the food... Simply put, was an abomination. Â I ordered the chicken parmigiana sub, and the chicken was borderline burnt and all the way nasty. Â I ate the bread and marinara sauce. Â Not a big fan of fries, and there were no substitutions.
My friend ordered an appetizer sampler of deep fried zucchini, cheese sticks and calamari. Â She took a bite of the calamari and just about gagged. Â She literally shuddered at the thought of another bite of it. Â She had a cheese stick, and her zucchini looked untouched at the end of our "meal." Â When she said she didn't want to get a to-go box, I asked if I could try some.
Now, I must admit to having said many a time in my life that even a dog turd would taste Â good if it was DEEP FRIED. Â I was wrong. Â The cheese stick tasted... funny. Â The zucchini was so bad I had to spit it in my napkin. Â I think the fry max needed to be changed. Â It had a bad flavor, which could've been why my chicken was so bad.
The service being awful was something I could blame on the place being new and not being in the groove yet. Â The service being slow, maybe. Â The food being that bad, I cannot blame on newness.
The decor is nice, the silverware is shiny and matches. Â Those are the things the Eagle Restaurant has in its favor. Â Perhaps the bar is so great, they don't really need the restaurant side. Â A darn shame!