Hotel Fredonia

We were told this was the most beautiful historic hotel in nac. Entering the hotel lobby it was beautiful and the pricing seemed amazing. We were given our room key and sent in a rickety elevator to a narrow hallway. We found our room to be a good size but had an odd smell. The bathroom was extremely small and uncomfortable. After having been there 5 minutes without so much as a knock a house keeper walks in. she realized we were there and immediately left. 5 minutes later a different house keeper again without knocking walks in and when she realized we were there she apologized but continues into our room anyway. after all of this and realizing the wifi did hot work we were annoyed but were able to shrug all of this off.we decided to explore the city and as we go to leave our room we realize the door is broken and won't lock. in a nearly empty hotel what are the chances of us getting the one busted room. We went to the office and informed them we were checimg out. They offered us a different room and even offered to book another hotel for us. We decided to go find somewhere in our own. The story didn't end there. We were informed we would have a refund in a few days not realizing they had charged an extra 65 to our card invade of damages to the room. We were then out 170 that was supposed to go to our vacation. I am sadly disappointed that we did not recurve any money back until a week after the trip and not so much as a call from a manager to appologize. I hope this is not everybody experience but after talking with other nac natives I was told it isn't uncommon.

I went here to the bar area the day after thanksgiving. I got charged 3 times on my card that night. Called 5 days later and spoke to Seth and it was supposed to be taken care of and my money would be refunded. I waited a week and nothing was done. Then spoke to a woman about my charge and she said she would call me back with more info but never did. 3 days later I called and spoke to Brady who was also supposed to call me back with more information and I never heard back from him. Then Kelly calls me today and notifies me that they are holding my money because they need to charge somebody else for the extra tab I got charged for. 3 weeks later I still have yet to receive a refund that has left me out $100 because they need to charge someone for the extra tab that apparently I am responsible for. This is by far the worst experience I have ever had with a professional establishment!!!!

Hotel rooms need a remodel, however, its the only place in town with a bar and restaurant on location.
Great spot for business meetings etc.