Jack Astor's Bar & Grill

The hubs and I ate here for the first time last night. Hes been there before for drinks only. We ended up getting two apps; summer rolls and wings. The summer rolls were cut in half--too bad its rice paper and why the heck would you do that? It made it impossible to eat. It wasn't filled with much of anything and for being 7.75, way overpriced. The wings were about 1.00 each and they were OK. I really liked the crispy texture, but the sauces were definitely lacking.

Overall: This place is fine for if you're stuck at the mall and want some decent food--just not awesome food. The service was fine (I was actually seated so I can see into the kitchen, that was kind of cool because I do like seeing how restaurants operate), the decor is very pretty.

If there is any wait at all--I would not go here.

I was with my husband at the mall in buffalo. And we decided to try this place for the first time. Our server came over and asked us if it was our first time there. We told her yes. So she wrote her name on the table. Her name was Alex !! Thank god she wrote her name down for me to remember it when writing this review.

First of all, she was very cold. But that's fine I'm not here to judge her attitude or anything. Judging the food and service. My husband asked for olive oil as dressing for the house salad she got all confused ! So my husband gave up and asked for a salad without any dressing.

I ordered the tortilla burger without tomato. The burger comes with tomato. In the tortilla burger description the first ingredient was guacamole. So I asked Alex our waitress where was the guacamole. She was like this doesn't come with guacamole but you can add it !! I was 100% sure that its not an add on because for other burgers they would write add xx price xx. After I told her yes. I googled their menu online to make sure that I wasn't hallucinating. It was my first time there and I remembered the menu better than her.

As I was waiting for her to bring me the guacamole I saw her wandering around fixing stuff on the side. Hello I'm still waiting !!
Anyways with or without guacamole the burger was still inedible. My husband had literally 2 bites of his burger and couldn't eat it anymore.

And then comes the check. My husband always gives 20% tip no matter where we go. He just doubles the first number of the total. I was so annoyed with her that I told him to give her close to nothing as tip. He gave me the receipt to write whatever I wanted and realized that she charged us $2.95 for the guacamole. I was so pissed at this point. Not because I care about the $3 but because all combined her attitude from the beginning to the mediocre food to the fact that I have asked for no tomato and because I knew I was right about the guacamole.

I believe the total was like $49. I told my husband I'm giving her $4 tip. 1 dollar will go to the bus boy she will end up with $3 (coming to think about it alex paid for my guacamole lol :)). I was so happy with myself for giving her $4. And my husband circled the guacamole on the check and wrote her a note saying"check your menu".

This is our first time there, Alex knew that, and our last time, Alex should know that. Alex's attitude and confusion was a deal breaker !!

Sometimes the experience alone makes or breaks a review. That being said, I would like to tell you about mine. But first, the wings here are probably one of the best in Buffalo and the food is always great. The service here is really exceptional and very upbeat and always has been.

I went shopping on Xmas Eve and bought a few things. One of them was a bottle of Chloe Intense from Lord & Taylor ($106).  I mistakenly left it in the bathroom for about 10 minutes. When I finally realized what I had done I went back in the bathroom only to find an empty bag. Nobody turned it into the store or lost and found of course. You would think that they would being Xmas and all. The perfume was also gift wrapped so they didn't even know what they took. Needless to say I was extremely upset.

Suddenly, two waitress approached me, one named Lauren and the other Kelly. They felt so bad for me that they had put together a collection of tips from everyone working to give to me to put towards repurchasing my gift.

I was so shocked that I could have broken them when I hugged them. I went from a super low to almost being in tears and I had to hug them again then leave. I know that experience will not be the same for everyone but again, their food is always great and the service has always been exceptional. And, the wings and chorizo poutine are off the hook. Don't forget about the blue moon in tall frosty glasses.