Shame, shame , shame...the customer is always right. 3 out of 5 meals undercooked.
A burger medium well should not soak the roll and be red inside. Not one but two burgers. Roasted chicken still pink. Not bad enough our bill came with two alcoholic drinks not ordered $18.00 and was told that is what the bartender made.
We offered our server a taste but they refused. Never again.
You know the old saying, dont fix what isnt broken. That shouldve been the motto for this place before they sold it. They have been under new management for about a year I believe and every time has been worst than the time before. I work about 1/4 mile away so I like to add this in to my weekly lunch routine. Well after going here 1-2 times a week over the past 3 years I have become accustomed to certain things and have even taken some of the changes in stride since I liked it so much, but not anymore...
The new menu has been launched which is similar to before however it seems as if EVERY dish went UP and price and went DOWN in size, not a good combination.
Our server only came over to smile one time and that was coincidentally as she gave us the bill.
Without getting into compainting about each individual dish and what was wrong with it I can tell you that in our party of  4 all 4 of us had left unhappy and unsure about our next return. This is tough to say and have not wanted to write this for a while since as I mentioned this place is my favorite and has my favorite meal but between the service, the price increase, and the quantity of food going down I do not think we will be rushing back.
One thing that restaurants like this do way to often is they get to cocky and believe that what they have is better than what it is and I feel that is exactly what happened here. If you want to be considered more upscale and charge higher prices, than you should atleast leave your customers feeling satisfied with the meal and experience and that we were not.
Went here for lunch today. Â There was good and bad but more bad than good. Â
First ,they just redesigned their menu. Â It just seems like their old menu was better. Â
Since the menu was new, we got the Buffalo chicken wrap the short rip french dip and split them. Â They french dip was good but I dont see how it is different from before, except that it is more expensive at $14. Â The buffalo chicken wrap on the other hand was horrible. Â It had a sour taste and it had way too much blue cheese dressing. Â
We also had one of the new appetizers, it was torttia chips with three different dips: salsa, hot cheese dip and guacamole. Â The chips were too salty. Â The salsa had little flavor and was comparable to a cheap jared salsa. Â I dont really like cheese so I cant comment on the cheese dip but the Guacamoli was not great either. Â It reminded me of the guacamole at chilis. Â It had corn and some other things in it but it didnt look or taste like fresh guacamole. Â long story short, it wasn't good. Â
The service was also not good. Â We went for lunch and there were not many people in the restaurant and still it took a while to get served. Â And then we had to hunt her down to get the check and they didst check on us. Â The girl who brought the food was different than our waitress... anyway, I asked her for ketchup and it never came. Â I had to wait to find the waitress and then ask her. Â Â Maybe she was the only waitress working but what ever the case, the service was not good.
It just seems like this place is not as good as it was. Not a big fan anymore.