I've been a long-time fan of Los Toltecos over in the Cascades Area, so I was ecstatic when they opened another location within walking distance of my house. Â Went for the first time and I have mixed feelings. Â
Food I would give 4 stars. Â Light, crispy, excellent tortilla chips and chunky flavorful salsa. Â Good mole sauce. Â Good portion sizes and reasonable prices. Â Love it. Â Also, I'm a Coke addict and they serve Coke products, so two-thumbs-up there.
Atmosphere is nice - orange walls with festive colored decorations, Mexican music playing in the background.
Service I would give 2 stars. Â Unenthusiastic. Â Unresponsive. Â I realize that can change from one night or one server to the next though, so I won't let that prevent me from going back. Â
Balancing out the 4 star food with the 2 star service, I give it 3 stars on my first visit. Â Maybe next time will be better. Â I guarantee I'll be back though - I LOVE the food and it's SO close to my house!
Pros:
- Nice enough wait staff.
- Food was out quickly.
Neutral:
- Chips were average;
- Salsa was decent, although tasted store bought.
Cons:
- Entree food quality was poor.
- Charged $3 more for breakfast burrito at 3pm.
- Half a plate of rice and a 6" length burrito w/ about a 1 in circumference; rice could have fed an army, but the burrito wouldn't feed a child.
Bottomline:
Living in San Diego for almost a decade really puts this place to shame. Â Only reason it didn't get one star was because the chips and salsa (both store bought) were decent and the wait staff was attentive.
My tiny breakfast burrito, with horrible eggs and other ingredients, at 3pm cost $3 more than the listed price and was augmented by 3/4 of a plate of rice and no beans. Â I basically paid for rice and a tortilla wrap. Â I cannot stress how bad the eggs were; there is no way they were real.
Go to El Sol Azteca. Â Their appetizer chips are stale, but their food (entrees) are far superior.
We had an awful service experience there. The server that we had seemed very unfriendly and when we asked something it seemed as though it was such an inconvenience to him and gave us dirty looks. He also would start to walk away before we were done talking to him. Â One lady asked for sour cream. He came back with a bowl of sour cream. Then on the bill we came to find out we were charged $1.25 for it the meal should have come with the sour cream. We also had a spill at our table and it felt as though he couldn't be bothered to help us clean it up. Nor did he bring extra napkins to the table when we were done cleaning it up ourselves. When it came to the bill we asked to have it split. Again we got a dirty look from the server. One of the ladies asked to see the bill before he split it and he refused to let her look at it, and he was like why? We did ask them to remove the charge for the extra sour cream but not without another dirty look and rudely walking away. I think we had nicer service from the lady that removed our plates from the table.
Finally for some reason the water that we all had tasted awful. If it wasn't for the fact that I was one of three pregnant moms at the table we should have just waited for the restraunt down the road to open. :/
The service was good and the restaurant was clean.
As for the food, it was pretty bland, the portions were small for the amount you're charged, and it was just, OK at best.
As an appetizer, we ordered the Chori Bean Dip. Â The queso in the dip was so thin and watery, that it was difficult to get anything on the chip. Â It was almost as watery as the salsa. Â The salsa had absolutely no spice to it at all. Â It was basically tomatoes, onions, lime juice, and cilantro. Â It needs jalapenos at the very least and keep in mind that I'm not a fan of spicey food, but I do like flavor.
I ordered the combination platter with a chimichanga, burrito, and an enchilada. Â All 3 items were small to the point where they took up less than half the plate. Â The other half of the plate was rice and beans. Â They tasted OK, but they were bland. Â Maybe I'm spoiled after living in El Paso, TX and being able to go to Juarez and eat street food, but the portions of street food in Mexico were larger.
The food is just way to bland to be called Tex-Mex or Mexican. Â This wasn't the worst experience I've had with Mexican/Tex-Mex in Ashburn, but I wish there was a good Mexican place in NOVA that could show people in this area how good authentic Mexican food really is.
We were at Los Toltecos for the first time last week. Its been an OK experience for us. The drinks we had was just OK. I've had better "orchatas" from other mexican restaurants... Also the margaritas were not that great.. may be a 2 start level. The food was good we had the carne asada.. which was cooked and marinated good. THe kid's dishes were ok since they had half of their meals.
We think the service was medium... nothing to brag about.
This is another place I wish I could give 3 1/2 stars to. Â The decor is nothing special and it gets noisy inside when crowded. The food, service, beer list and tequila list are generally good, so it's worth 3 stars.
The carnitas and the fact one of the bartenders will make a sangrita chaser for the tequila with fresh lime and orange juice deserve 4 stars.
Went here for dinner with my husband and the food was TERRIBLE. You could tell the food was not cooked fresh and the sauce on my enchiladas was extremely sweet. I've never had sweet tasting enchiladas before. My husband ordered the taco salad which the beans were so runny that the salad was a sloppy mess!
Review Source:My family and I go here probably once every other week. It's that good and reliable. The chips and salsa and guacamole are all perfect. My kids love the cheese sauce, but I'm not a fan. The entrees are all super - I love the Pollo Asado with the rice and beans. It's reasonably healthy and delicious. The Carnitas are also super. My son loves the Nachos Supreme. In all honesty, the service can be a little hit or miss. The staff is super nice, but some are a bit spacey at times. But if you just chill with a cold beer and great food, you can overlook a little wackiness now and then.
Review Source:After our first visit a few months ago, we've made it a point to have dinner here at least once a week.
Service: Always top-notch and friendly. Â Food is served quickly and the beers are ALWAYS tasty and ice cold. Â Is it a bad thing that the bartender brings our beers and sodas without us even asking? Â ;-)
Food: Simply fantastic. Â I have ordered nearly everything from the "Specials" menu and all have been delicious and perfectly cooked/seasoned. Â I recommend any of the pork dishes with the corn tortillas. Â My wife has the Carne Asada and luckily its a huge serving, so I get the last piece. Â Delicious. Â Even the kids Chicken is good.
You will not be disappointed!
Toltecos is one of those hidden gems in Ashburn and here is why:
Customer Service: This, to me, the No. 1 Â factor for my rating. When I go to Toltecos, I feel at home. Each and every member of the staff is always ready with a friendly smile and positive attitude. They are never pushy and if something is wrong, they will take care of you.
Food: The portions are generous and for the most part decently tasty. The chips are to kill for and you should try the green enchiladas
Price: Their happy hour is outstanding in terms of price (really cheap margaritas) and the regular prices are not bad either
Ambiance: On a good, busy night it gets really busy and most of the clientele are really nice people (lots of families and young professionals) who there to have a good time and enjoy the experience. I have been there in a couple of comedy nights (on Thursdays) and the comedians they chose were really good.
Location: You always find parking and the fact that is on the opposite side of the busiest restaurants in the mall makes it a winner for me.
I would probably suggest they overhaul their wine selection and change a bit the menu from time to time. Also, live music would definitely make the place a lot busier.
I'm being benevolent in giving them 2 stars based on the following:
1. It's food and it keeps you alive. Other than that we had to use the hot sauce, salt and pepper and the lime out of my drink to impart any sort of flavor to the food.
2. After eating the food here we were left wondering if their definition of los toltecos is "bland food for white people with ulcers". Their salsa was nothing but crushed, canned tomatoes with onions, garlic, and cilantro added. No spice, just awful. Guacamole was packaged and bland, there was no saving it.
Cannot fathom how this place was actually crowded on a Saturday! It was seriously worse than the elementary school cafeteria version of Mexican food in Texas. I understand that I live in Virginia now, but, of the Mex places I have eaten at here, this one is by far the worst.
Positives: Our waiter was nice and quick, checking on us frequently, can't fault the service here. The food came out of the kitchen lightning-fast. The only flavorful thing in the whole meal was the tomatillo sauce on the Enchiladas Veracruz. If you must eat here, order something that includes this sauce, it's actually pretty good.
I ordered an item off the fajitas menu, which above the list of fajitas, said it came with several things, including sour cream. There was also a call out box that said your choice of refried or black beans. When it arrived there was no sour cream, no beans and no cheese that I ordered (that was an extra $1.25!). I asked for the sour cream and beans and was told these don't come with my meal. I showed him clearly on the menu where it says this, but he said since my meal didnt say the word fajitas after it, those things did not apply. FALSE ADVERTISING!!
Oh yea and if you want more than 3 refills on a soda, you have to pay full price again.
Never going back.
I went in just b4 it was closed for the night and was greeted right away. I asked alot of questions about the food and was assured this is the best Mexican food Ashburn. Soo I got some nachos (#3 on the menu) as recommended.. and I can confirm that it was one of the best!
Big up to Short man Leo!! I'll be coming back for sure.
Not a bad little spot.  We would come here again.  Is it my favorite Mexican restaurant...no, but not a  bad spot.  Service was decent.  My husband loved the salsa.  The fajitas were decent.  Of course my husband couldn't say no to fried ice cream.  It was good fried ice cream, but not the best ever.
Review Source:I enjoyed the new Ashburn location. Â We've been there 3 times since they opened. Â They have a pretty extensive menu and you can order almost anything a la carte - check that out if you want to save. Â Their meals are a little pricey - like $15 per meal, which I think is a little much for the kind of food you're getting. Â Wait staff was friendly and helpful and quick. Â
Remember Wednesday nights - kids eat free, which is a huge help in our house.
I read the other review about them charging for extra chips --- we had two bowls and weren't charged - same for refills. Â I'm not sure which location they're talking about.
Service was good and meals came out hot and quickly. Â I'm not giving a full 5 stars because I've had better tasting Mexican food and they are a little pricey for what you get. Â You do get a full plate of food, but there is so much of the side items and not the entree.
My friend and I make it appoint to go in there whenever we can get together. I'm giving them 5 stars based on their service. We've gone in there twice and the waiter remembered us from months prior from the last time we went in. He was extremely friendly and welcomed us back with a smile. I have gone in there on other occasions with my family and have had tremendous service. They like to tag team there so it's usually multiple people that come over to make sure everything is okay. Prices are also excellent! Based on the food I'd give them 4 stars. It comes out quick and it's very good  traditional style Mexican food.
Review Source:Pretty awful. Â Food is bland and sometimes tough to the point of being inedible. Â Manager tries hard but seems like he's a one man band. Â Some of the servers have language challenges making it difficult to communicate. Â Like others in this community, I really looked forward to a good local Mexican place but I guess it wasn't meant to be. Â Kind of depressing having to drive 15 miles instead of two blocks for acceptable Mexican, but those are the cards dealt.
Review Source:I've never been to a Mexican restaurant that nickel and dimes you like this place. First basket of chips gratis, pay for anything after. Sodas, first refill free, pay for any refills after. Get fajitas like we did, be prepared to get charged for additional tortillas, which you probably will need to finish your dish since they only give you three.
If a place is going to charge for every little extra, they better be serving the absolute best food. Â But, that's not the case here. Â I really wanted to like this place, but it's just OK food. Nothing special. Plenty of other options out there without your $30 tab turning into $40+ by the time your meal is over.
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