MaMa Theresa's Italian Restaurant

Restaurant has changed hands.  Struggling because they didn't change the name

While the food was decent, the service was quite this restaurants downfall.  We stopped in for lunch while visiting the area for the day as all other restaurant options had a long wait.  we were seated quickly and got our drinks right away, but waited another 30+ minutes to get our orders in.  Staff was very tight and obviously weren't communicating with each other.  customers were sat at unclean tables, given food without silverware, after asking for sour cream and salsa they wouldn't get it until asking again, they weren't given their drinks long after they ordered them, and like us they waited forever to have their order placed.  I overheard more than one table comment that they felt like they were 'invisible'.  the food was alright, with the high point being the fresh tortilla chips and salsa. upon getting our check (finally) we were apologized to multiple times by the waitress/owner for the slow service as half the waitstaff that day called in.  we definitely won't return on a busy day.

Ordered food for delivery tonight and was told that it would be 20 minutes for delivery.  After 2 hours had passed we called and cancelled the order.  We called 2 other times durring the time period, the first time, after an hour, they told us it should be just a couple minutes.  After an hour and a half they told us that the delivery driver had left a while ago with 8 orders and that we were the last to be delivered.  At 2 hours we cancelled the order and requested for the credit card to be refunded.  The delivery driver showed up 10 minutes later.  The food was stone cold, she was far less than pleasant, and she was insisting we take the food and they will credit us next time.  We told them there would be no next time and had to argue with the employee at the restaurant on the phone to get the card recredited.  Will never get food from here again and will never recommend this restaurant to anyone ever again.