Perch

This place was awesome.  I had a fantastic meal here and the ambience and location are amazing.  It's not cheap but you get what you pay for.

Hello Perch Management,

I wanted to let you know that I experienced the worst customer service EVER at your restaurant.  My group was a party of 8 and we made reservations (initially for a party of 12).  This was for 8PM on Friday, 7/19/13.

1.  For having had reservations, the male host with glasses was extremely rude and unprofessional.  With an initial reservation for a larger party, why is it such an issue that our party is now smaller?  It does not warrant a condescending tone.  Only three of the dinner guests were present (since we checked in at 7:40PM, 20 minutes early).  A polite thing to say would be: "We cannot seat you until your scheduled reservation time and most of the party is present.".  NOT: "You really need to let me know how many people are in your party.  Are you sure the count is right?  We really have limited chairs and the count must be exact (condescending tone)."  We answered yes, we are sure.  Then we were told to hang on a few minutes.  Okay.  After 5 minutes, the host suddenly waves at us to follow him to a table with only 4 chairs and only 4 table settings.  We have a party of 8 people.  Gradually, more chairs and table settings were brought over.  

2.  The waitress was Liliana (server 119).  Did not greet us with a warm welcome or a smile.  Took our initial drink and appetizer orders.  As more people in our party came, she took their orders as well.  This was the only thing she did right.

3.  The male "bus boy" that refilled our water glasses and cleared our table did an amazing job.  

4.  The waitress never came back to ask how our table was doing or if we needed anything.  

5.  It was my friend's birthday and the birthday dessert came out with an unlit candle.  We brought this to the waitress' attention and she acted surprised like she didn't know it was not lit.  We had to light the birthday candle using the candle on the table.

6.  When it came time to pay the bill, we asked her for a pen so that we can write on the back of the receipt (how much to charge on the credit cards).  She rudely threw it down on the table.  After she took the completed bill with our payment, she rudely asked "Do you still have the pen I let you borrow?"

7.  Bottom line: Liliana did not deserve the 18% gratuity.  I wanted to speak up but I didn't want to make a fuss on my friend's birthday.  

P.S.  Service from beginning to end was horrible. From the host that seated us to the waitress that failed miserably...will be the reasons I will not come back.

Food was excellent. Cocktails were excellent.  But I can get these anywhere else along with exceptional service.

I absolutely loved Perch! It has a beautiful view overlooking downtown LA. I went for brunch and the food was delicious and reasonable in price. My plate was about $14 not bad at all. However the drinks are definitely a bit more pricey. I believe I paid about $15 for a cocktail drink. So if you want to avoid paying a high bill I would stay away from the cocktail drinks.

Last but not least make sure you make a reservation. I went this past Sunday and it took about 20min to get seated so I can only imagine how long people without reservations have to wait.

Tip: The restaurant is located on the rooftop so look for the name on the building or a security guy outside and you have found it. He will then guide you to the elevator so you can be on your way! (It's on the 18th or 17th floor I think ) - not sure