Spring House Dining & Reception Hall

Reviews & Tips

• 0

  The first thing I would like to note is that upon visiting reviews for this page a few weeks ago, there was at least one other review that reflected my own...where did it go, I wonder?
  
  Secondly, the wait staff (at least one of them) is very cool and the entertainment is very cool.
  
  Here's the deal: if you order just fried chicken you get to choose five other sides for $12.99 plus dessert and a drink you pay for. If you get chicken and one other entree, it's a dollar more but if you get 2 entrees that are not chicken it's $15.99, per person, and everyone shares. You get unlimited refills of everything.
  
  We ordered the beef tips. The first round came out, then the second round. I took a few pieces on the second round as I was still eating fish on the first. One piece was decent, the second was pure fat and gristle.
  
  Then on the third round the waitress informed us that they were "all out" of beef tips.
  
  I've never managed a restaurant nor owned one, but on a night that you've advertised and have entertainment, wouldn't you make sure you've stocked your kitchen?  Also you should probably make sure your chairs aren't falling apart and that when one of your lady patrons turns on the faucet in the bathroom it doesn't vomit a spray of hot water directly onto the front of her pants.
  
  The waitress, realizing there was a service issue, spoke to the owner, who never once came to our table, nor any other customer's table as far I observed (I learned a bit later that we were not the only disgruntled customers). I have been to many, many other restaurants in which, if the service or food is bad, the owner or at the least a manager will come to the table to hear out their customer.
  
  I was disappointed by this behavior. I don't intend on criminalizing this gentleman but in order to run a successful business your customers have to be happy. If you have to absorb the cost on one occasion, if you're polite and gracious, you may earn that money back on another occasion. The party I was with have been customers before, multiple times. I don't understand the cold and ungracious behavior.
  
  Furthermore, if you only want a certain kind of clientele, fine. I prefer to go to establishments in which they prefer the kind of clientele who have money and pay for things.
  
  The waitress, who obviously sympathized with us, offered something else (the ribeye--which was dry and awful) and as far as I know, did so on her own compassionate time. Apparently gratuity is not part of the deal either, which means the owner treats his staff much like his customers.
  
  I get the impression that the only customers this owner prefers are gray haired patrons that attend their Methodist church every Sunday and Wednesday.

  Review Source:

  Posted on 12.31.11 Screw L.

  • Report
• 0

  I love family style restaurants!
  
  As far as I know this it the only one in the area, and it is a great one at that. The interior is set up like a big house with multiple dining rooms instead of bedrooms. They have a great deck overlooking a pond with a water fountain. The staff are extremely friendly, helpful and make sure that the dishes is always filled.
  
  The food is wonderful! Each dish is bottomless and is meant to be shared and passed around. Their friend chicken is one of my favorites and the prime rib is very good as well. This is traditional southern food. There are many sides to choose from, but the macaroni and cheese, mashed potatoes and green beans are my favorite. Each meal also comes with delicious buiscuts, cornbread and sweet tea.
  
  They have live music here on the weekends often and it is also a great place for events. The restaurant is a good ways away from the "city", but worth the drive if you have a group of people you want to have a fun dinner with. I am not sure what the price range is because thankfully someone else is always buying, but I am sure it is worth the price :)

  Review Source:

  Posted on 08.29.10 Chris R.

  • Report