Ambivalent about how to review this dinner. Â We were staying at a hotel up the road after a 8 hour drive, my husband, 2 kids and myself. Â We got to the restaurant at about 6:30, still pretty busy with dinner traffic. Â We were seated cheerfully and quickly. Â The wait person stopped by promptly and got our drink orders. Â After ordering he kept coming back to see if we were "still ok?". Â Well, yes except for not having any food yet. Â He stopped by after a long while to say that they had a big to go order backing everything else up but we'd be ready soon. Â Stopped by again to say that everything was ready except my husband's wrap. Â Waiting, waiting, waiting. Â Finally brought out the kids' mac and cheese and corn dog. Â Mac and cheese looked awful, as most $5 kids' menu mac and cheese does, but 6 year old said it was good. Â Husband's wrap came out, but my order had to be remade as the kitchen apparently made the wrong thing. Â Waiting, waiting, waiting. Â My Jalepeno Lime Shrimp finally arrived. Â I'm not going to lie, it was delicious. Â Didn't quite fit the description- I saw not identifyable zucchini or marinated tomatoes, but the shrimp was good and the veggies were flavorful. Â At this point, happy with our food, but not so much with the wait we debated complaining. Â The wait person brought our check and both adult entrees were free. Â A very nice surprise since the manager wandering the floor had seemed to be consciously ignoring us. Â
So overall, very good food, very nice staff, but maybe not so well organized. Â Seeing the other reviews, I see that we were far from alone in our issues. Â Can't complain about how it ended up though.
Worst experience at Applebee's. Took a while to be acknowledged at all. Finally seated but took 20 mins to get a menu and another 10 mins to order. And I might add it was not at all crowded. 55 mins in, finally got food and it was awful. Reuben was so salty as to be inedible, my husband ordered a steak medium, was well done and tough. My brother had a chicken dish with mushrooms which he said wasn't too bad - which was the best any of us could say. Mostly a neighborhood bar so only go for a beer and absolutely nothing more. And don't expect to get it fast.
Review Source:Tried to have a meal and some beers while watching Monday night football but server kept bringing us the check after every beer. We only had three beers and was there an hour at their high top. We thought she was trying to get out of there but after we gave up and was leaving we saw here get a new table. We where very nice to her! Never had that happen. Wouldn't Applebee's want are $$?
Review Source:We arrived around 545 to a half full restaurant, we quickly seated and greeted by Crystal who was a pleasant and good. This is where the nightmare began and snowballed from there. Our mozz sticks arrived 40 minutes later, followed by a spinach dip 15 minutes after that. A tall, intimidated manager dropped off the spinach dip with and briefly apologized as he attempted to run away as fast as possible. We had a party of 5 adults and 4 hungry children so when told the kitchen was going down by our server, I asked if we could order another spinach dip assuming it would be delivered before our entrees which were over an hour at this point. Crystal, who was clearly annoyed by the kitchen, said she would ask her manager to get us one on the house because of our long wait. The entrees beat the spinach dip arriving an hour and a half  after ordering. This is when I began to get extremely agitated. The kids burgers where inedible burnt to a crisp, with rock hard buns also burnt. Apparently on the grill for the entire hour and a half. The 3 asian salads were okay but obviously in the window for a long time with ice cold chicken and soggy lettuce. The shrimp pasta was ice cold also and cooled into a big sticky mound. I had the blackened chicken penne which was hot but tasted like pure garlic. I was hoping to feed my kids and hit the road with some daylight left to  get through the hills into ohio. I asked to speak to the manager in charge when a timid girl who looked 16 years old approached the table nonchalantly, as if hour and a half entrees that were burnt and cold where her expectation. She never apologized or offered any resolution but proceeded to scrutinize the burnt burgers by peeling open staring at it with a confused look. She continued by assuring us that "they were doing there best to get the food out and it had been a long day"?? I am an executive restaurant manager and cant imagine admitting this to a table with out some resolve. I realize that days like these are conceivable, however a management team is in place to solve issues like this with at least some idea of what they are doing. It is quite apparent to me that this was not an isolated incident at this location in Beckely West Virginia. The reason I cant fill out the survey with a valid 9 digit number is because at this point my party of 9 proceed to stand up leaving our "food" on the table and proceeded to Mcdonalds for an edible burger for the kids. I am not a complainer but this was a joke. Poor management=horrible experiences.
Review Source:We did not have a good experience at this Applebee's. Our server was new, which we understood. But when he was unsure of what salad dressings they had- he didn't try to go find out, he just said " if we don't have that, what do you want?"  he got our order wrong and brought out the wrong salad. Again, he didn't try to fix it.. He tried to convince us that the fresh berry salad does have shrimp on it. We ate it anyway. He brought us out ice cream to make up for the mistake, and we had to ask him to take the "free" ice cream off our check. We paid for our meal with a 20 and. Think he assumed that the the $5.00 change was his tip because we had to go  and ask him for our change. The bathrooms were not clean either.
Review Source:Hmm.... Well, we were passing through Beckley and decided to stop here for a bite. I had the soup and salad. The soup was cooler than lukewarm, and the salad had way too much meat. The salad portion should be bigger too. Yes, I know it says all-you-can-eat soup and salad, but a bigger salad would have been nicer from the get-go. The waiter was inexperienced, though friendly. He forgot the bread that came with our two meals, and he didn't know what other salad there was for the soup-and-salad meal, so I asked him to see the menu. Overall, a rather mediocre experience.
Review Source:I typically have good experiences at Applebees in general. I think this one was maybe having an off night after having a few days without power thanks to the June 29th Derecho storm. Our server Justin was awesome. My friend and I had a few issues with our food, but Justin was quick to get the manager to take care of things in the kitchen and make things right.
Review Source:Love Applebee's and the food but this particular restaurant was not what I expected. The waitress was nice but very inexperienced, my drink was wrong and they never came to check on me but once the whole 50 minutes I was there. After I ate I expected my check. I got a check with a container of ribs that I never ordered. I just may come back but with some advice to the manager.
Review Source:This location is close to the highway however service is slow. They squeezed 7 of us into a booth, took forever to get drinks (and some were forgotten.) I think if a restaurant is off of the highway food should come out a little faster because most people are stopping in while driving. Luckily the food was good and cheap.
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