It's really too bad because we live so close, but I just don't think we will go back. Â My first ever visit there provided me with a pink hamburger, though I'd ordered well done. Â Second and third visits were not bad. Â
We went tonight, arriving prior to the rush about 5:25, and ordered our food about 10 minutes later. Â We waited over an hour. Â Watching other tables sit, eat, and leave. Â Still no food. Â I would say it took about 45 minutes for our server to approach us and ask what we'd ordered to try and figure out the problem. Â After that, we waited a good 20 or more minutes for the food still. Â I'm pretty sure our order just didn't get put in at first. Â I know they were busy, and the servers were often seen RUNNING (well, jogging, maybe) so I know it wasn't all her fault. Â But they were obviously understaffed for a busy mealtime. Â People next to us had the same problem. Â Other patrons even noticed how long we'd waited and commented to us. Â
They did take some off of the bill, but neglected to take off the $5 coupon I'd given them. Â When I questioned it, the server said she'd have to get a manager to re-print our bill to look at it to see whether the coupon had come off. Â (Where was the copy we'd just handed over - to compare totals?) Â She ended up handing me a $5 bill. Â That worked I suppose. Â All in all, this visit to a restaurant 2 miles from home took over 2 hours. Â Considering that we sat right down and ordered almost right away, that's one long wait.
The food itself was okay, though our bacon cheeseburger came out as a plain hamburger, and with unmelted cheese after we asked for it. Â Took a while to get a beer, too. Â
It turned into a pretty frustrating experience, and not one that I'm looking to have again.