I really hate leaving bad reviews. I really do. Let me start by saying it was the same BW3's food you get anywhere. So, all in all, the food was tasty.
Our waitress however didn't know if she was coming or going. The girl had no sense of what needed to come first. Instead of waiting on us or asking if we needed refills, check, etc, she decided to instead talk it up with a friend who came in. Then, she proceeded to clean tables for no on that was coming in instead of waiting on us. Very poor waitress. I tip very well as I have been in the service industry and I know how overwhelming it can be at times. But, this time the tip was a big fat zero. There is no excuse for this. I'm glad I am just a drive by instead of living in the area. My husband had to literally go to the front desk to have another person go get her to give us our bill.
Also, this was almost 4PM. Not busy at all. No paper towels in the men's room my husband stated. Come on BW3's get your act together!
Buffalo Wild Wings...it is what it is.
My sister hangs out here sometimes, and often brings my dad. When we stopped in while I was visiting, the bartender, Malerie?, asked where he was, which was nice.
The place was packed, but the bar area had more tables available, so not too long of a wait to be seated. But then no servers to be found within a 180 degree radius...not even to stop by and acknowledge our presence at least.  Finally one of us went up to the bar to place our order. Malerie, one of the bartenders dealing with the crowd, was nice enough to then come over and wait on us. We thought it was strange that there were like 3 hostesses and 2 employees who appeared to be just hanging out beside the bar, while  nobody  seemed to be covering the tables in the bar area...made no sense. Where was a manager to help out?
The buffalo chips were fine. Decent selection of beer and spirits. Plenty of TV screens everywhere. A range/mix of patrons in a casual sport-centric atmosphere. On the loud side, but understandable.
Malerie was very cool to step up...and we were impressed how she handled four different drinks/shapes of glasses all at once in her hands while delivering our drink orders. Â But overall, service could be improved.
Stopped by here for a few drinks and apps. Â Service was really good, a change from past experiences at BWW. Â I had some fried pickles and they were actually pretty good. Â Not salty at all. Â Other person had wings and he said they were very good. Â
The bar area was really nice and had a huge selection of TV's to watch. Â
For once a good experience at BWW.
First of all, it has to be said that I'm a Chicken Wing Junkie. I love them and the other tastey treats offered at Buffalo Wild Wings. And this location is no exception.
However, I've been here several times and while dining in, the service is usually very bad. I can recall being there to watch a game with a friend. We sat at the bar, hoping for faster service since the bartender was right there. And we sat there for at least 15 minutes before we were even acknowledged. I can understand if they're busy, but at this particular time, they weren't. I've also been there and sat at a table before and actually got up and left after sitting there for 20 minutes or more without having anyone stop for our drink orders.
Take out, however, is a different story. When they answer the phone, staff are friendly and fairly helpful. My food has always been ready fairly quick and I'm in and out. Notice I said 'When they answer', though. Because I've called before and had the phone ring and ring without anyone answering.
Last night I called in an order and it was ready when I got there. Everything was in order, and tasted great. Wings were a little dry, but overall it was a decent experience.
I'll be back, but this store needs to step it up!
Adequate beer, adequate wings, service adequate, and open. Â This is to me the epitome of casual dining inc. sports/family edition. Â Not a bad place for watching a game if you like standard "wing" restaurant fair and the occasional amusing beer.
If you have to escape the family this will do, keep expectations low.
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