This review is for the Champs on the Southside, I have never been to the Combee Rd. Location and as such won't comment on it.
First off, a little background, we have friends who have been eating at Champs every Wednesday night for about 2 years, personally I've been eating at Champs for over 15 years. Their food is not bad, respectable fresh-frozen fare that one would expect at a sports bar. While not exceptional in anyway, it is capable and consistent which is what has kept us coming back for years. My wife and I have been 4 out of the past 5 Wednesday nights, and our last experience there has sealed the fact that we will not be returning.
While their food quality is adequate, and drinks are prepared well, their service is seriously lacking. We've had several different servers and have received consistently bad service even after complaining to management. Our last experience there involved our server taking our drink order, which we received quickly, but then disappearing for about 30 minutes. We were able to put in our food order which was brought out by another server, and didn't see our server again until both myself and the male at the table stood up to try and track down our checks.
While normally I would not leave a review this low for a restaurant based purely on service, I feel as though I have to because service is a part of the experience and their service has consistently declined in the past few years, coupled with the fact that their food while adequate and consistent never seems to surpass that level. Â
While not a factor in my review it is worth noting since they have the name "Sports Bar" on their sign, that they do not have all of the sports packages, so if you're looking to watch an out of market game of any kind other than football you are out of luck.
All in all I will be staying away from Champs Southside, and looking for a new Wednesday night venue, possibly with better food, and definitely with better service.
Went to the one on Combee Rd. Service was fast. Kid ordered the cheeseburger kids meal, parter had potato soup with turkey wrap & I had potato soup & buffalo chicken wrap. Food was very good & tasted fresh. Prices were okay. wish there was a lunch menu. Only negative was how dark the place is. Not alot of lighting which makes it seem cold & not welcoming.
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