Chili's: It's a Chain Restaurantâ„¢
This slowly became a family default over two years. You knew what to expect.
We could call in our order and the person actually recognized us by name or order.
Not any more. Now "18 minutes" to get there and pick it up is "18 minutes + another half an hour of awkward standing around in a small space with 8 other guys with hungry families waiting on them."
Then the food quality is slipping. I know chain restaurants have good/bad cycles, but this has become too much.
I think it's time to find a new default.