Met my girlfriend there last night for dinner. This was our second visit to ths location. I will have to say this place was amazing! Got there just before 6 PM and the place was swamped. It countinued to be that way untill we left. Our server Samantha was a 10 out of 10! We never waited long for anyhting and the food was tops!
Review Source:Just returned home from a terrible repeated experience. I would rate them a zero star if I could. Unfort there is nothing out this way and if you want something on the go or to dine out, this is one of few options. Â Been going here off and on for 5 years, and each time gets worse. Glutton for punishment I suppose. Tonight we decided to go sit at the bar and dine for something quick since we didnt want to spend too much time out. A total of 4 people at the bar, and 2 bar tenders. AWFUL, non existant service. We had to ask to order drinks, ask to order appetizers, ask to order our meal. Ask for our BILL! Not once did the bartenders/servers say " How is everything? Or, Can I get you anything else?". First time in my life I have left zero tip. We will never return, if we want Chili's we will travel to the Downingtown location instead where we have always had better service. A call to management resulted in an apology and offer for compensation but I had not called and complained to obtain anything free. At least the manager seemed sincere.
Review Source:Let me start out that Chili's is not one of my favorite chains but there is not much out here. Â When I first moved to the area, I would order to-go meals from Chili's every so often. Â EVERY single order was incorrect. Â I ordered a to-go order a few weeks ago and it was the first time everything was RIGHT! Â
Eating in the restaurant is hit or miss. Â When I went to eat with my sister, she asked for ranch dressing to come out with her meal, it didn't. Â She asked the passing female manager to get her ranch. Â The manager rolled her eyes, sighed quietly, and NEVER brought it out. Â We could see her messing around in the kitchen with co-workers. Â The restaurant was very busy and the servers seemed overwhelmed. Â Our lunch took an hour to come out so I don't understand why she was not helping expedite the food. I guess fooling around in the kitchen with male employees was more important. Â
I wrote a letter to corporate about the incident and never received an apology.
This Chili's has gained a few stars in the last few years, I believe a change in management is the reason.
I must be a glutton for punishment, I went back again and again - from the time they opened (there wasn't much to pick from out here) I had 5 bad experiences in a row, each one worse that the last. I can't help it, it was the kid's first choice for Birthday dinner out, and I am a sucker for a baby pool size margarita.
I won't smear this review with past events, only sum that up with the fact that I had never directed a criticism to any corporate office before, but after horrible visit #5 I broke my silence. They did send me a free dinner voucher to return - which I did not use. I was not looking for a free meal, and did not want to alienate myself at the establishment to make them feel like they had to perform above and beyond the call of duty.
After a brief hiatus, I did happen to see an ad that they were looking to hire a general manager. So, we decided to try again. We have since been back a few times without incident, and gotten To Go as well. The food is still HOT when you get it, it arrives ON TIME, and the margaritas are still great. Just remember to get everyone's re-fill drink order at one time, we still had a missed water or soda refill, but that was due in part to the kids ordering willy nilly.
We will return, and hopefully upgrade this review!
I know you can't expect too much from these sort of places, but my disappointment tonight could so easily have been prevented.
I ordered a Mushroom Swiss burger and the kitchen came out to say they had run out of mushrooms an hour ago ! This was 6.30pm !
The thing is, this place is located in the corner of the Walmart car park. Why on earth didn't the manager send one of the girls over to buy a couple boxes of mushrooms ! I have worked in a kitchen myself and if it's at all possible, you avoid letting the customers down !!
The manager spent all night, just swanning around like he owned the place ! Why didn't he come over to ask if I was a happy chappy !
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