Chili's Grill & Bar

Chili's is a chain restaurant, so I guess if you've been to one, then you've been to them all. The menus and the décor are about the same. The waitress we had was busy, but she was pleasant and checked on us frequently. However, it was a different waitress who brought us the food- the WRONG FOOD. Those types of mistakes happen from time to time, so I won't hold it against anyone. The food was okay, although the "loaded" mashed potatoes weren't loaded enough; there needs to be more cheese and more bacon. Overall, A-OK.

I went in to get a to go order and when the girl actually showed to take my order she stopped me and told me she needed my phone number.  I was standing in front of her!  I explained I have never had to give my phone number to get a to go order and she gave me a snarky glance and said, well, that's what I need to take your order.  I have purchased food from that place before and NEVER did I have to give my number.  I was right there!  I wasn't just ordering food never to be heard from again!  The quality customer service approach would be to enter ANY number in so that she could take my order if the computer truly couldn't manage a take out order without it.  But she just snarked at me and I decided I was not going to give the company money when they treated me like a second class citizen.

Chili's as a company has lost my business.  Not just this store.

Oh darren's a dootiehead. I like Chili's.