Crow Bar

Reviews & Tips

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  I hate to leave a 1-star review because the food is delicious and they have great specials. HOWEVER, the owner is childish and knows nothing about handling customer complaints. We went out for wings on a Tuesday night months ago and after 45 minutes of waiting, we complained and left. At one point, our waitress even forgot about us, and that's after we moved to the inside from the deck so she could see us. We were so furious and we just went to Subway down the street. I took it to social media and instead of apologizing, the blame was put on us that we needed to do some self service and get our own drinks to help with the process, while the waitress, who was running her butt off all night the way it was, always took our drink order. Again, this boils down to the owner. She needs to take her business a little more serious and maybe go to school or take some courses on handling customer complaints, you never EVER blame the customer,but that's what she did along with the 10 excuses she made. Plus, all of her little friends were hanging out in the kitchen, so you never knew who was working there and who wasn't. Get some more help on the nights you are busy, it's common sense, and you are a cheapskate. Take a look at their Facebook page, it's obvious the owner does the posting. This is what she posted about looking for help:
  
  "Back to the drawing board....Lookin for a bartender, mostly weekends. Must be honest, fun, and friendly. Oh, and wants to work like a mature adult. Please p.m. me if you or someone you know is interested."
  
  Childish. We may only be 2 customers, but we'll take our business else where to places that care about their customers and know how to deal with them, like the bar in Footbridge or Shooter Malone's in Manitowoc. I will continue to write bad reviews about our experience until the owner actually, sincerely apologizes and does something about it.

  Posted on 08.05.15 Adam W.

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