Gordon Biersch

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  I hope you read all of the reviews before you go into the restaurant, they are accurate.  I sat down and ordered before I yelped this place. Rookie mistake. Do yourself a favor and put the menu down and just walk out. Now.

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  Posted on 03.25.13 Marc C.

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  I travel for business, and make certain to stop by for my favorite Turkey Melt and Garlic Fries at least twice a month.  Always quick and friendly service.  Perhaps because as soon as I sit, I mention nicely that I'm on my way to catch my flight.  
  
  Actually, last week security lines were going slow.  I had skipped lunch anticipating my yummy usual at Gordon Biersch, but worried I wouldn't have time.  So I googled their phone # while in security, and tried to call ahead my order...  although the nice woman on the phone mentioned they usually don't take phone orders, she made the exception.  I asked for Cheryl, and she quickly went to get pick up my to-go order.  A manager was pleasantly surprised at how I found their number...  he also helped packed my turkey melt, super-delicious garlic fries and a couple bottles of water.  Lucky for me, I even had time to eat while sitting at my gate waiting for my delayed departure.  (plus lucky for the other passengers, I didn't smell-up the airplane with garlic)
  
  I will definitely time myself to arrive sooner so I can sit and enjoy my meal with a glass of wine next month.

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  Posted on 03.20.13 Lily F.

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  Yikes, watch out for this place.  I should have yelped this place first, but like many of the other reviewers, I fell into the "chain" and decent atmosphere allure of the Gordon Bierch
  
  I ordered a steak salad where the steak was either freezer burned or made from substitute meat.  Maybe both?  The Calamari tasted like fried cardboard.  Same consistency as well!  Again, I couldn't tell if it was freezer burned or was some sort of hybrid fungi or soy replacement meat.  I'm putting my money on all of the above aforementioned theories as that guess is as good as any.
  
  Staff was nice and even removed the streak charge on my salad and I can't knock them for having a job to make ends meet.  It's not the server's fault that the food being served isn't fit for a prison.
  
  I can however seriously warn anyone that will listen, keep looking!  I don't usually go out of my way to trash a place, but wow, does this place deserve it.

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  Posted on 03.11.13 Daniel S.

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  We had a Few hours lay over at Terminal D. Looking at its menu, which mostly consists of burgers and sandwiches, you can't really messed up on them, right? Well, it turned out it was a horrible dining experience!
  
  1) Service was not good, slow and unattentative. Waitress walked around while there're are lots of customers waiting for food. No hustling for the service.
  
  2) Food was one of the worst I ate. Seriously, the food resembled one of those failed restaurant food, lack of taste and not fresh. We ordered a clam chowder, which is not better than a canned soup. The fish in my fish taco is so dry. The rice was super hard.. Literally like eating pebbles. My wife's burger is dry as well.
  
  For 35 dollars of stuff we ordered, it's totally a waste. I wish I had spent it somewhere on a cup of coffee and a subway. If this restaurant was located somewhere else, it would be a fairly quick to be out of business. I am really wondering what the owner of this restaurant doing, hopefully he or she is not just sitting at a different place and enjoying milking money out of the airport traveller's pocket!

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  Posted on 03.04.13 Dong L.

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  Unresponsive staff. Kitchen closes before 830pm. Ended up wasting my time until everything else was closed too.
  Can't rate the food because they closed the kitchen before I was able to talk to anyone.

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  Posted on 03.01.13 Michael C.

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  Located in Terminal D.  I had a long layover and needed a bite to eat.  I figured that Gorden Biersch was a 'chain' and that you couldn't go too wrong with a chain in an airport versus a local establishment making a second location.  Boy was I wrong.
  
  Walked in after the lunch rush and sat at a table after some hesitation.  No one greeted me, even with the bartender standing 10 feet away.  I sat and a waitress came over asking if I wanted something to drink.  I asked if the iced tea was fountain or brewed and she replied it was fountain.  Nestea.  I scrunched up my nose.  She insisted it was good and she liked it.  Knowing what fountain iced tea tastes like and that I do not like it at all should have been my first clue - that she didn't know what she was talking about.  I ordered a diet soda, which happened to be Pepsi (no Coke products).
  
  I hemmed and hawed at the menu, looking for something lighter.  The soup of the day was Tuscan 3-Bean, which again the waitress said was good.  Didn't move me so I ordered the turkey club wrap.  She said it came with cole slaw or did I want fries.  "How is the coleslaw?"  "It's good, I like it".  Bingo.  Should have listened to my gut and changed the order.  
  
  The coleslaw was the most non-tasting bland slaw I've every had.  It needed salt or pepper or SOME kind of "exotic" spice.  Looked like coleslaw but tasted like nothing.
  
  The turkey club wrap was just as bad.  Very dry as they toasted the spinach wrap and didn't put anything on it.  Lunchmeat turkey, not fully cooked bacon, chopped red onion, lettuce, tomato and shredded cheddar cheese.  I asked three times before I got a side of mayo for it.  And something in the wrap was "off", I just couldn't put my taste buds on it.
  
  I was extremely disappointed with my food.  I eat in airports a lot and don't have a high bar for airport food, but this place was waaayyy underneath.  The service wasn't all that great either between not having an opinion, not being responsive and the bartender not helping and just standing around checking her phone the whole time.
  
  $13 and change for the wrap, soda, and tax.
  
  Keep walking a bit down the terminal and there is a Subway.

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  Posted on 01.09.13 Debbie E.

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  You are a restaurant in an airport, your customers don't often have a lot of free time. I waited ten minutes at a table, but no one even looked me despite my trying to literally wave someone down. I had to make a connection, so I left. Awful service, go elsewhere.

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  Posted on 07.23.12 Ben G.

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  I stopped in here for breakfast.  I also happened to have one of the few beers I've had all year.  Eggs and Beer.  That's a new one for me; one I won't soon repeat however would if the opportunity presented itself with the right circumstance.  Good food.  Good beer.  Airport prices kind of suck, but I was hungry and it was a match made for my stomach.

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  Posted on 06.25.12 Teddy B.

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  I fly in and out of CLE most every week. And not to give in to one bad experience I tried this place three times.
  The first experience was horrible, food never came, when I told the bartender I had to board my flight, she looked visibly annoyed and told me "you are still paying for your drink" (Did she think I was gonna run away? I sat there for an hour with no food, I clearly I was committed)
  Second time I ordered a salad, I figured my chances on getting something as simple would be better... FAIL, the salad seemed 3 months old.
  Finally (yes I'm a sucker for punishment) I tried again. I waited about 10 minutes for someone to acknowledge me, thought there were about 5 servers at the end of the bar chatting. Same bartender (Kim) Same apathetic attitude, just as rude as before, though I think this time she remembered me because not only my order took over 45 minutes to arrive, not once she made eye contact with me, not once she addressed me after taking my order, not once she asked me if the food was OK (which it wasn't) never once she asked for refills, though i waited 45 minutes for my food...I might as well have not been there at all. I noticed also that it wasn't just me, she was just as delightful with the people sitting next to me at the bar.
  In regards to the food.. this time i ordered the chicken avocado sandwich, another epic fail. There was so much of what looked like a white sauce on it the bread was soaked. the avocado was blackened from having sat outside for too long for what I could guess, and the garlic fries... Well lets just say that Dracula wasn't coming anywhere near me that day.
  I still fly out of CLE, but now I walk over to a different concourse to eat dinner.

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  Posted on 06.25.12 Diego P.

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  Worst calamari ever, though the sauces it came with were good. Not enough to rough through the plate of over cooked and under seasoned pieces of cardboard. Burger was so so. I like mine medium well to well done, but even this was a bit much. Dry as can be, bacon burned to a crisp, and a bun that fell apart made it "interesting" but still way better than the calamari. I don't think ill ever be back here when I'm passing through.

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  Posted on 12.09.11 Dominick D.

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  With a two hour lay over in Clevelland I needed a bite to eat.  This place was there, and was written up by many as very good.   I think they go for the beer!  My sandwich was HORRIBLE...no other way to describe it.  It seems like it had been pre-fabbed and was flavorless other than the wasabi mayo which may have killed the rest of the flavor...the bread, soggy and wet....just NOT GOOD and for that bad food I had to pay $15.00.
  
  If you are stopping for the food, go two spots down to the MacDonald's kiosk, you will be much happier!

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  Posted on 11.15.11 Paul B.

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  Came here because I was stuck at the Cleveland airport for a few hours, and I got their cashew chicken salad which was a not-so-good, not-very-fresh mix of lettuce, cashews and chicken.  The chicken tasted weird so I only ate a few pieces of it.
  
  Their garlic fries were really good though but totally overpriced for $6 for a side of them.

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  Posted on 10.31.11 Jenny H.

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