Food was fine--just as it should be.
The young woman who took my order by phone--perfect.
When I got there to pick it up--I waited 5 minutes at the counter. The manager and an employee were figuring out some problem at the cash register--ok, I understand and can wait.
What I don't tolerate is both of them looking at me in the eye and ignoring me, even after the "problem" is resolved. Meanwhile, 2 other customers walk in behind me (fortunately, they weren't waited on before me).
Finally, a kid asks, "Have you been helped?" I was seriously ready to walk out and would have in about 30 seconds.
This location will not get business from me again. Too bad--it's directly on the way home from work. But the Haslett location is worth the extra 10 minute drive.