Joe's Place is under new management and did NOT want to accept an old coupon we have for "Free Pizza & App"... Â We were gifted this coupon a few months back because of a few massive errors within weeks of each other..
From the new business manager's standpoint, I do see what she is saying that it is not her mistake to fix. Â From a general business standpoint, I disagree with her overall tact: Â "Well I guess I will graciously accept the coupon even though I don't think I should have to", because the restaurant still operates under the same ownership, same name, same phone number, etc..
While the coupon is old, it does say "good forever" on it and we have ordered from Joe's countless times (and paid full price) knowing we had this coupon from months back. Â That said, we didn't know they were under new management and it would be a problem to use in the future or we would have just used it.
I can't control her thought process but I am glad she compromised with us and allowed us to cash in this coupon! Â Thank you!
THAT ASIDE...
I gave them 3 stars because Joe's Place overall has had many issues since opening last year.. Historically their service is TERRIBLE so I refused to eat inside the restaurant. Â Historically the wait time for a pick-up is much LONGER than the estimated time they give you. Â And historically the professionalism is really lacking... (hence the third management chance in a year!)
Lastly, Arcobasso restaurants are 8 times out of 10 delicious... recently this place has been extra greasy and less garlicy.. Both negatives in my book. Â I just thought "Joe" lost his touch when he moved to the Lake... rather, the place really has just went under changes! Â So I am glad to know that my recent judgements of blaming the Lake's lack of culinary expertise isn't entirely a reflection on the Arcobasso family rather whoever is in there now just doesn't cook the same!
Other notes: Â
- Wide variety on menu
- Great pizza for the most part (like I said, more greasy now!)
- Awesome lake views
- Convenient for us HHer's
- Unique, extra-breaded mozzarella sticks (they're yummy)
- The bar is SUPER smokey!!
- Be careful where you sit close to the restaurant door, the sun will ruin your entire dinner by shining bright in your eyes
Suggestions:
- Ask for extra parm cheese for white sauces
- Ask for extra marinara sauce for toasted ravs & moss sticks
- Compliment the pizza with red pepper
- Get the chicken & cheese quesadilla thing (they know the one)
- Come during spring or fall for the three seasons patio