I normally am a fan of this place. Â That is why on the way home from dothan today I called in an order. Â Well when I got there I was told oh someone already picked it up. Â I said no I called it in and I didn't pick it up. Â It went on with me being told I had it picked up for about 5 minutes when said man offered to remake it. Â Like it was a favor to me. Â I paid full price to wait 20 minutes longer than I should have. Â I was shown reciept and repetitively blamed for the error. Â My daughter and I were never offered a free drink or chips and salsa while we waited. Â Nothing. Â Then when the food came out again I was accused of having someone else pick up my food. I called my husband he never picked it up. Â I don't know why I would want to pay $40 twice. Â Then the guy said this isn't our fault if you wait maybe the man will bring the food back.....I was angry at this point sick of being blamed for their mistake and told him Im the customer and I did nothing wrong I had to wait I had to be inconvenienced and blamed for your mistake. Â Then I took off. Â Im disgusted by their lack of customer service. Â Also they need to be respectful when talking to customers. Â When we got home and ate the food the chicken was undeked and the box full of blood. Â In a salad that is disqusting. Â None of the food was made well you would think that since they made the mistake they would make sure food would be good or at least cooked. Â But again they didn't think they were at fault. Â Maybe it is my fault for ordering from them. Â Taco Bell has better service and it cheaper I should have opted to get food from there since they at least value customers. It would take a miracle for me to eat at this place again.
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