Library Restaurant & Brew Pub

I don't eat here very often, but I've always had a pleasant experience. Service can be a little slow if it's busy, but food is always good and service has always been friendly for me. From my memory the price the last time I was there was a little pricey.

This place is as bipolar as it gets for dining experiences. I'v had a few decent experiences(mostly when I go just for the beer), but I've finally hit a wall on negative anecdotes that I no longer give them my business and encourage everybody I know to stay clear and go someplace more worthy of their money like Michigan House(best beer and burger in the UP). I'll try to summarize some of the mentioned anecdotes here:

I once asked for a medium rare burger, came overdone after nearly an hour of waiting and after pointing it out, I was asked to please just take it or I would have to wait long again. Prepare yourself for long waits unless you're there for the soup and sandwich lunch deal. I've never gotten a hot entree that took less than 40 minutes to an hour and a half to come out.

I was with a group of friends(about 6 people) and we all got burgers, either their $7.50 tier or their $7.99 tier and either normal fries or sweet potato fries(they charge extra for each kind).The waitress(after neglecting us on refills, etc all evening) took 5 attempts and about 40 min before she got everyone's checks correct except for mine, after profusely refusing to write it down at my insistence at attempt number 3. I got a $7.50 burger and she was trying to charge me for the $7.99 one. I asked her if she could fix it and just get right and she asked me to just take it out of her tip. I relented, and gave her the 49 cent tip that she didn't earn.

I went in for lunch one day for happy hour drinks during a snow day. My friends and I all got the sampler and a couple pints. There was hardly anybody there and we waited nearly fifteen minutes for even our waters to get there as we watched our waitress stand around talking with coworkers and then leaving for a smoke break. We grabbed another waitress and asked if we could at least get waters or our beers or something to wet our whistles, but rather than helping out simply told us that she would be certain to inform our waitress(who was on smoke break). Is there no camaraderie or sense of serving the customers between the staff here?

tl;dr- This place uses being the only modern restaurant in the area as a way to lure people and what they say goes. Customer is second, they get business no matter what. Given my experiences, I'm convinced they just take on anybody as a server as there is no standard for customer service.

A solid, finer dining experience. My go to place for Lake Superior fish.