This place is in a great location. My friend grew up in Key Largo and swore by this place. We went to the Lorelei the first time May 28th. We set up on their little beach area, which is about 4-5 ft from the dining tables. My group and I hung out for about 20 mins and didn't see any servers.
I walked to the outside bar to be greeted by the angry male bartender, who advised me he was setting up the bar. My group and I walked to the main bar. We ordered some drinks and appetizers. We asked the bartender to split our bill up, so we could pay separately. The bartender got visually angry, huffing and puffing that we should have told him when ordering. The bar wasn't that busy, Memorial Day was the before and it seemed to just be local people.
We went back to our beach spot and decided to get another round of drinks. 30-45mins had passed, so we went back to the outside mini bar. The angry bartender told us the bar still wasn't ready and he wasn't scheduled to be open for another 10mins. We ended up leaving and going to Hog Heaven.
We gave the Lorelei another shot this past week while visiting Key Largo again. We actually had a great waitress Wed July 10, during the day. Friendly, helpful, etc. She served us at the tables by the beach area. We had a great time and spent about 2-3hrs hanging out.
We went back Thurs, I guess the normal angry staff was back on shift. We showed up at shift change. We got a lot of "I' m not ready yet" "I'm just getting off shift, your server should be here soon". We let about 15mins pass so the staff could situate.
My friend walked to the outside bar and was advised, once again by the bartender that she wasn't ready. The manager actually saw my friend looking for service and stopped a staff member and asked "Are you on the clock?, then you can take an order".
The Lorelei is a great location and the food is decent, but the service sucks! I am actually a bartender, so I know how the service industry is. I don't expect great service everywhere, I know people have down days.
The staff at the Lorelei seem angry about working. At the end of the day they don't have to work in the service industry. Get a job somewhere else if you don't want to deal with people...
Went to this place on the recomendation of our hotel bartender. Had a nice view of the sunset. The live band was 2 dudes who couldn't sing, but I liked them. the food was not what I expected. I got the fish sandwhich, and it was definatey a frozen patty and not fresh...I could see the ocean and they gave me a gortons frozen patty! The drinks weren't great, but they were drinkable. Overall, I liked the place, but after the high recommendations I was disappointed
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