By far the worst dining experience I've had in awhile or even ever. Ordered our meals and the waitress was nice. Then it went down hill, took forever to get our food and then I saw my grilled chicken salad(you could see into the open kitchen from our seats) it sat up on the food shelf for awhile the the cook took it down then 10 minutes later put it back up. Meanwhile our waitress never came to apologize for the wait or ask if we needed anything. Then another waitress asked ours what the salad was doing up there and she started complaining about the other cooks making my wife's Stromboli and then the cooks says o I put that Stromboli in a to go box and its been sitting up here, so he takes it down and puts it on a plate, then my waitress touches the chicken on my salad and says its cold so the cook behind the divider picks the chicken off my salad and throws it on the grill and squirts water on it and then puts it back on my salad. So I get my salad with soggy chicken and grill juice all over my lettuce. To top it off I sat the majority of our stay with an empty drink my waitress didn't even glance at my empty cup. Epic disappointment WILL NEVER GO BACK.
Review Source:SUMMARY: Something happened here, its just not good anymore :(
We used to LOVE going to this OIP. Â The cheese steaks were to DIE for, they were that good.
Then something happened, Â we don't know what. Â But it seems like management changed and everything went down hill.
The cheese steaks where in theory the same, but they weren't anywhere near as good. Â Steaks were over cooked, cheese wasn't mixed in, bread wasn't as fresh.
Then we hit the service that stopped us from going here. Â We ordered ribs and they came out BLACK as in BURNT to hell and back. Â We tried, I mean tried to eat them. Â They were not eatable. Â We called the manager over and told her of the concerns and she never once apologized or seemed to care. Â Almost telling us that they were fine. Â Trust me, they were not OK, Â like char on a stick! ... Â
It got so bad that we basically told her that we weren't paying for this and had to walk out of the restaurant after insisting that we pay for the drinks.
Ok, Â now cooking 101: Â YOU DO NOT put BBQ sauce on ribs and then put them on the grill, Â it burns. Â Â You heat up a pot of BBQ sauce, Â heat up the ribs and then smother it on. Â
So long story short, Â something happened. Â This place went from being WE HAVE TO STOP here each time we are in elysburg to: Â Lets never go here again. Â Â Slow service, bad food, and not nearly as clean all around.
This review was in my humble opinion and your mileage may vary.
We stopped by here after a day at Knoebel's, because all the OIP's I have had before have been great. Â Well this one was the one exception. Â I can't even remember the last time I had service this bad, no, I never have had service this bad. Â
We arrived and it was a 15 minute wait. Â We were finally seated and it took about 15 minutes for drinks, another 15 minutes to order....food arrived. Â All of our food was cold. Â My cheesesteak in the garden was cold. Â Others had the spaghetti and another had the baked ziti. Â Their words were "Chef-Boy-Ardee" was better than their food. Â Â I would have rather had McDonald's next door.
Here is the kicker...we were done for quite awhile,,,just sitting there, waiting for our waitress. Â We had to ask the guy sweeping the floor. Â He told someone and it still took about 10 minutes, then she came back and asked if anything else and we said no. Â Well after that we never saw her again. Â We decided to go to the front of the restaurant. Â The lady told us she would tell her and she would bring it to our table.....no says I...we can pay now.
What a great day at Knoebels and to have it all messed up by this place. Â Wow, #1 on my list of all time worst customer service.