The Rack House

The food was OK but the atmosphere - not so much.  I made a point of telling the waitress it was our anniversary - not because I was looking for a freebie but because I wanted her to know we picked her restaurant to celebrate.  No real response on this other than "enjoy your evening."  Our "romantic" dinner was drowned out by TVs, music and busboys singing loudly in the next room.  Probably best to go there with a group or girls/boys night out...not a couple's place, in my  opinion.

My husband and I have been going on date night every Friday night for the past 3 years.  We get around and we love trying new places.  I passed by Rack House on the way home and decided to try it.  Checked out the reviews and some were good so let's try it.  Nice greeting at the front door ...place looks good inside so we are off to a good start. That's where the fun stopped for us. My waiter was not very interested in us....no smile, no conversation,blank stare.  His personality was almost as dry as the ribs and chicken we were served.  He was only half apologetic when I complained...saying he could see the "very burnt and dry" was somewhat charbroiled but most folks like their food.  He said he would talk to his manager and then came back and said they would take 13.00 off of the bill.  Management didn't even stop by to see how we were doing or what we were served.  Looking at the burnt ribs probably were not high on his list of things to do but neither was paying 33.00 for a meal that we barely touched.  The final insult of the evening was being told by the waiter that we didnt need to bother leaving a tip because the manager told him that he would be taken care of.  REALLY????  In other words, we don't need your money and don't care about you returning because we take care of our own.  My husband's stomach is now upset and i had to stop at Portillo's on the way home because I was still very hungry.  I wonder if they would have served that to their family or friends.  Probably not but lucky I wasn' t a food critic.  I was just a customer that you didn't even bother to say "goodbye" or "thanks for coming" to on our way out.  I work in the Hospitality Industry and was thinking of coming back for Mother's DayBrunch.  I am a paying customer that oftentimes recommend the places we try out to other in my field.  Most importantly, I am a human being and should have been treated as such.  On the up note, the bar was jam packed so looks like the drinks were flowing quite well.

This is a fun place.  I'll certainly go back when I'm in town again. Incredible selection of on tap beer and cocktails.  Even though we overwhelmed the waitress with first 4 then 8 and then eventually 15 people in our party, she had a great attitude and seemed to really enjoy her job.  
The ribs and beef brisket are excellent.  Their burgers and fish tacos looked great too.  
Yankees however, cannot make good turnip greens.  I regret giving them a chance.