Food is not good. Wings were dry and they serve them in a pool of fatty sauce. The beer selection is alright, but it wasn't very cold. Ordered chicken nachos, they put beef based chili on them and it didn't appear to state that on the menu. There are better choices but all in all the place is a big disappointment. I don't think you should have to ask if they are going to put beef, on chicken nachos and when I questioned the waitress she said that all nachos have chili on them, like I was from Mars. We will not go back.
Review Source:Our good friend Rosie from scotland who lives in surprise raved about this place  and the manager Rick so we decided to stop there on our way home.   What a fun BAR, also a place that you would expect the food to just bar food , it was terrific..  We had pizza, apps and my wife asked for a special salad that was not on the menu they happily made it.  the place is very relaxing despite being a sports bar so to speak, the staff very attentive. We stayed way longer than expected and Rosie no need to ask for Rick , he came by our table shortly after we arrived and introduced himself and could not do enough for our party.   As a former restauranteur i believe your staff and ambience often take on the personality of the manager/owner and you could see this throughout.  GREAT JOB GUYS!!!
Review Source:Tailgaters in Surprise is unlike the one in Glendale. It is much more restaurant oriented as opposed to a bar. The fact that it is a Tailgater's/ill Primo split, they offer much more than just burgers and wings. You can also get pizza, wraps and pasta. They have a great draft beer selection with at least 5 of those taps being local. There is plenty seating inside and also an indoor patio. Great place to watch sports or get dinner.
Review Source:Go someplace else! This place was super slow, we never got refills, they move at a snails pace and they weren't even busy! I got a dried up hamburger on a crunchy bun that swallowed the meat. There was no flavor or any condiments! The fries were super greasy and tasted frozen. We also got the club sandwich which looked better, but it also lacked flavor. We had to ask for ranch 3 times for our appetizer before someone brought it to us. The first waitress looked at us like she was annoyed when we asked for some. She said, "ya" and walked back to the bar area and started chatting. We asked our waitress twice before she finally brought it after our entrees had arrived. The entire time we were there the manager kept apologizing to the table behind us about the cooks. He said their pasta was going to come out late because they never prepped it. He originally told them 20 minutes and he came back later and said it would take even longer. I think this place would only be good if you were drunk or thought Peter Pipers Pizza was gourmet!
Review Source:Tried this place for the first time today. Â The food was disgusting. I started with the smallest, greasiest potato skins I've ever had. And for some reason it took at least 20 minutes to get them. Then it took another 20 minutes and asking two different waitresses three different times for a side of ranch (with only 4 or 5 tables of people in the whole place). I only got the ranch when my "meal" came out and the skins were by then cold. The burger was a dried up little piece of meat on a bun twice its size with no mustard/mayor or any condiment whatsoever. The club sandwich was so greasy I needed a napkin to pick it up. It had only one shaved piece of turkey and one shaved piece of ham on it with four pieces of bread. All you could taste was grease and bread. I may have been able to tolerate the horrible food if the service had been tolerable. The waitress (and the other ones waiting tables on the other side) where moving at the pace of a herd of turtles. Our waitress was anything but friendly. When we said this is our first time here, She said "okay" and walked away without offering recommendations. My drink sat empty for at least 30 minutes before she came around and then actually asked if I needed a refill and acted surprised that I said yes. Â All we wanted was the heck out, but of course getting the check took forever as well. She came to the two tables behind us several times but never even looked our way most of the time we were there. We over heard the manager apologizing to the table behind us for the bad food and wait times, but never even looked our way either. I'll be watching this place to appear of an episode of Kitchen Nightmares w/Gordon Ramsey! This place doesn't even deserve one star.
Review Source:Place is horrible for delivery. My wife's mom from LA was staying at our house and ordered a meatball sub from there for delivery and it never showed up. She called back and they said they lost her order. We decided to try them again tonight. We placed an order for delivery. Guess what it never showed up. we had to call them back and ask about our order. While giving the order the girl on the other end kept asking over and over whats our name, our address, and what we want. She said sorry it was loud in here. Well come to find out that they placed our order under a wrong name and our address was wrong. By time we received our order it was cold. Our order was completely wrong. When we called back for a third time to talk with a manager again he seemed like he was in a rush. I will NEVER EAT AT THIS PLACE EVER AGAIN. ignorant people working here and all they care about is getting orders out and not customer service.
Review Source:Have visited twice now and no complaints either visit. Dinner one evening with my teenage son for pizza and once for lunch with a friend. Â The dinner visit happened to have a great 1 topping pizza deal where we both got out of there with drinks for like $11 (what a deal!) Â The waitress was extremely attentive that evening to this "Mom & Son" and needless to say, she got a wonderful tip.
For a "sports bar" Tailgaters seems to have a massive menu and there are a lot of items that look very yummy--will be back soon to give even more stuff a try.
Unlike a typical "sports bar", the layout seems to allow a lot more ambiance than all of the others in close proximity--you can sit & enjoy your meal without the surrounding volume of people being too loud and obnoxious--even during "key" sports TV action times :)
I, unfortunately, can relate to a few other complaints about "hostess service" at the front door....it does seem to be lacking (which is not good for a new business with new clientele entering not knowing where to go & what to do on their 1st visit). Would suggest this improves a bit.
Wishing Tailgaters the best in Surprise!! We are glad you are here :)
2 stars only cuz the food was good. I am a bartender and thought this place had potential. My biggest pet peeve.... not being greeted when we walk in... can I at least get a hello?? Bartender acted like she hated we were here. Find a new job cuz this one isn't working for you. Like I said though. Pot skins and spinach dip were good.
Review Source:My husband an I tried it a couple times, thinking the service sucked because they were busy and new but no that doesn't seem to be the case . Service sucks! Even when you sit at the bar in FRONT of the bartenders that hate their jobs you still get overlooked...we practically had to go behind the bar and get our own drink...I don't think anyone working there understands what customer service is! Especially when your working for tips.....don't waste your time or money ..we won't ever again!!!!!
Review Source:I have been to Tailgaters a few different times now and I foresee it becoming one of my regular spots. Their service is a little slow, the servers are friendly and polite. Â
They seem to have a special written on the white board in front of the hostess table every day. Â I went on a Wed once and it was buy one burger get one free. Â The burger was pretty good too! Â They also had a pizza special that night. Pizza is my favorite entree on their menu. I normally don't eat the crust, but in this case, I couldn't let it go to waste.
This review is for a mid-afternoon visit on 2/27/13...
Disappointing. Â This pretty much sums up our experience. Â It was our first time at Tailgaters and short of something monumental happening, it will be our last.
The decor is ok, it screams pizza joint turned sports bar. Â This works out and will be great come summer when trying to find a cool, dark place to get out of the heat. Â The restroom was clean and interestingly, the only place where I learned of the daily specials (they were posted on the wall by the sinks) after we ordered (the waitress never said a word about them and we didn't see them anywhere in the actual bar/restaurant area).
It's all a downhill review from here so if you are looking for reasons to go, stop reading now!
We entered the place to find two people standing at the front desk and a sign reading "please seat yourself." Â While the two holding the desk up appeared to acknowledge our presence, we were not greeted. Â We selected a table away from the crowd in the bar because all the high tops appeared to be for larger groups and we were there to have a late lunch not get sh*t-faced on happy hour specials...
The first person to approach us might have been a manager and seemed concerned about how long we had been sitting without attention. Â The main man asked about the on-tap selection as he thought a beer would taste good on the lovely spring day (remember we were primarily there for lunch not booze). Â This guy didn't know the beer selection at all and went to the bar to bring us a list conjured up in some word processing program (not a formal menu).
He dumps this paper on us then disappears. Â A few seconds later a different guy, clearly staff, appears and asks if we are ready to order. Â We ask for menus and water and he disappears. Â Within seconds we get a waitress who asks if she can get our drink order. Â The main man orders a Kiltlifter and she zooms away from the table; I have to holler at her that I'd like whatever diet soda they have... This is the first time she seems to even notice I'm there. Â My husband is a very handsome man but he isn't Brad Pitt!
She brings the drinks, in two separate trips, and we have to stop her from zipping off again to order. Â She seems pretty put out by the fact that we want food off the menu and not just stuff from the Happy Hour app menu.
We get the HH quesadilla, the turkey bacon melt, and the bacon cheeseburger (ordering the cheeseburger should have been a moment where she could have offered the two-for-one burger special but she didn't).
The quesadilla arrives, it looks nice, the tortilla is perfectly grilled, but it's just plain cheese inside. Â No seasoning, nothing special. Â It is exactly as it reads in the menu and exactly what my 7 year old niece would make if I asked her for a cheese quesadilla. Â
Our waitress cruises the table and inquires about the quesadilla. Â When the man says "it's ok" she responds by asking if he wants another beer (he's not even halfway through the original 16 oz). Â When he says no, she zips away agin (I'm out of water and could use a soda refill but she apparently can't be bothered with such trivial matters).
The food arrives and our immediate reaction is WTF???? Â The turkey bacon melt is made with bacon bits and chopped turkey that falls right out of it the minute he picks it up. Â It tastes ok but again, my niece could pull this off... Â The burger is damn near slider sized and literally hiding in a bun twice the size of the meat patty. Â It had two actual slices of bacon and tasted decent but again no seasoning and it was within my the abilities of my niece. Â The fries weren't worth eating, pretty sure they came from a bag in the freezer.
As we are eating, the waitress speeds past and asks how things are and again, the man says "it's ok" and she responds with "want another beer?" Â When he says no, she's gone again (still no refills of water or soda).
We finish and pile our dishes and the waitress comes and removes them only now asking if I'd like any refills. Â When I respond no, she takes all but one plate and disappears. Â And we wait.... And wait...
Has anything about our visit indicated we want to spend one more minute in this place? Â Our beverages are gone and we have declined more, the food that was edible is gone and we haven't ordered more, by my count, this is when the bill usually arrives. Â Nope, we have to wave her down and ask for the bill and she seems genuinely surprised that we want out... She never smiled, she never greeted us, she never refilled beverages (only asking when the man clearly hadn't had enough alcohol for the food to be better than ok and after the meal was over), she never gave us a reason to stay. Â
Not one thing about our visit gives us a reason to go back.
Save yourself the frustration of lackluster service by personnel that look more like biker-bar parolees than professional servers and marginal food. Â Go elsewhere, anywhere, but not there.
We came out of here happy again. Â Karaoke was playing, plenty of TVs for entertainment and most importantly a filled bar and restaurant. Â
The pizza is great, thin crust, stringy cheese, and a nice crispness to the ham on top of out pizza. Â It was a extra large for a discounted price of 9.99. Â Enough for 4 adults and we still took about half home. Â
The 2 for 1 burger deal was going on so 2 burgers for 8.99 is a steal. Â A BBQ burger comes on a nice toasted bun. Â Just toasted enough to hold the meat, cheese, onion rings, bacon, and BBQ sauce all together. Â It is a big burger and the toasted bun makes it stay together with 1 hand. Â I do ask you request more BBQ, since mine was barely coated with sauce. Â The fries were fresh, right amount of salt, and plenty of cat-sup to enjoy the steak cut fries. Â
Karaoke is not my thing, but it is great to watch people sing.  Great entertainment and    even some employees get involved to keep it going. Â
Go check it out for yourself, I am sure the other places near by are losing business.
WHAT A JOKE! Went there tonight and will be freekn amazed if it lasts past 6 months. If it does the people in Surprise are idiots have no idea of what bar food should be. went for happy hour on Friday and it should be classified as "Unhappy hour and waste of money. My wife and I ordered skins. Small and PUNY! An order of the WORST Chicken boneless wings ever .. They got em from SAMs Club and lathered them in oil. Ordered the Garlic Parmasean what Evers. CHICKEN WINGS HOW ABOUT ROUND CHICKEN NUGGETS! 8 Â grease balls for $5.99 and this was the happy our price. 1 carrot and a sliver of celery. Forget the laxative and order these greasy cylinders called boneless wings. This was as you can tell a sham of a bar/restaurant. It is a shame since I live within walking distance from my house.Wake up or this place will have a wake!
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