Uncle Bucks Grill

I agree with previous reviews to skip this place. We only came here because there was a long wait at the Chop House next door. If we hadn't just spent 10  hours on the road we would have waited. The server came to our table promptly and took our orders for ice tea which also came promptly. I ordered the fish and chips and wife ordered the fried shrimp. Both orders arrived rather quickly. But oh boy, the grease on both items was unbelievable. The fish was soggy from the grease and the breaking was thick and soaked with grease. The shrimp had a panko  breading which was probably a quarter of an inch thick.  We both ordered the home made chips which were equally as greasy. While the service was good the food was barely edible. Also, while the service was good would would it have hurt the waitress to at least smile and offer to refill our ice tea.

Uncle Bucks

7/10/13

1:33PM

Check no.  40007

Mikayla server

Jessica - attending manager


           TERRIBLE.  Served bad/moldy mint leaves in a Mojito, server did not return to inquire, I had to take the drink back to the bar where the bartender was busy texting and talking to other servers with their feet up on the adjacent bar stools.  Bartender clearly made the drink and appeared to find my request for a new drink and my pointing out that the mint leaves were bad - like it was some surprise to her.  Felt taken advantage of.  This was simply the beginning.  Server didn't know the menu and her excuse was, "you are my first table of the day".  So what, I thought...I don't work here and you do. Things continued down hill from there.  Food was served with fries - "oh sorry, we don't have seasoned fries anymore", "oh, okay - what do you have?" "Just plain fries" - What gets served, soggy seasoned fries that had been sitting under the lamp for 10 minutes!  My roasted chicken was tasty but served cold.  Server did not return to ask about drinks, never returned with water when asked, simply brought the bill and slipped away.  Then as I left the restaurant, I noticed a person at the hostess station who wore a name tag, "Jessica - Manager" - I asked if she was the manager - mind you, the restaurant did not have 10 guests in it, and she did not even take the time to say, "thank you", "how was your food?" - nothing; so after she confirmed she was the manager, I indicated my displeasure with our experience, she invited me tell her what happened, I declined and indicated that I would complete the online review...she commented that was fine, but she didn't get to see the comments directly.

We have eaten at this restaurant before, maybe three times over the past five years.  We have eaten at Bass Pro in Springfield, Islamorada, etc - we drive 10 hours to stop at this Bass Pro Shops and have lunch before we check into our vacation cabin for 3-5 days.  This was always a fun stop for us.  We would be hard pressed to stop again based on the lack of service, quality and presentation of the food, and cavalier behavior and attitude of the staff - these concerns contributed to a terrible experience at Bass Pro Shops - I don't know how many restaurant choices there are in Sevierville, Pigeon Forge, and Gatlinburg but we dined at several during our visit and enjoyed everyone except at Uncle Bucks.  

What would you do?

Stopped here on a rainy July day based on Yelp reviews. They were understaffed in the front, but our waitress was friendly and attentive.

My wife and I split a Caesar Salad, a half rotisserie chicken, and an order of onion rings.

The salad was large... and delicious.  

The chicken was hickory smoked. Very smoky in the flavor, so some wouldn't like it, but the BBQ sauce they served with it was a great compliment to the flavor of the chicken. Delicious!

And the onion rings were pretty good, too.

More than enough to fill us up. Very good food.  I would love to return.