Ace Karaoke

This store had quite a few things on display and for sale.

I am not sure what the negative reviews were for (some mentioned 'the lady helping me' - or should that be 'the lady not helping me'?), but I dealt with Miguel there and he was very very helpful, knowledgeable and nice.

For our company, I bought a UHF wireless mic setup and a karaoke machine. He was great in explaining and showing things about it.

I did have to return the machine (kept the mics) a week later, though, and again Miguel was very helpful, courteous and fast.

I was so disappointed in my visit here.  I can't believe I drove 20 minutes out of the way, just to come here.  

Expectations: As one of the largest karaoke retailers in the nation/world, I thought there would be a lot of learning and advice that I could get for a custom system that I wanted to build.

Reality: The lady helping me knew nothing.  Plus, she tried to BS me!  Not a big fan.

I was interested in buying some equipment for a custom karaoke setup in my home and I was looking for a system that can be updated over the web, etc.  She had no idea what I was talking about, which is ok.  But then, she tried to steer me towards the "bundled" packages and then sell me a bunch of VCGs.  Exactly what I didn't want - talk about not listening to your customer.  I did not enjoy her upsell and her obvious lack of knowledge or her unwillingness to find an answer.

I will not be going back and if I can help it, I will not order anything from them.  Such a disappointment!

This online retailer is not reliable and not responsible.  I placed an order on an open-box item on their website.  Their confirmation email states that item will normally be shipped in 24 hrs and a tracking number will be provided when item is shipped.  I placed a note that I need to have the item in one week.  Since I live in the same state, I don't see that timeline being unrealistic.  One week later, there were no email and no item.  I called them and was told that the order was cancelled and money refunded.  What da...  I never got an email nor a call from them.  I wouldn't have known if I didn't call.  Their explanation was that they don't have the open-box item in stock.  They don't even have a new one in stock.  Normally, company would call and ask for extension of time to place a backorder or get direction from buyer.  Now they try to sell me something different and claim to give me a discount.  They wouldn't even try to get me the item that I wanted.  Now I am stuck without the equipment that I needed for this weekend.  Just because they list the item online doesn't mean they have them.