I told everyone that I wasn't feeling this. Should have listened to my gut on this one. We didn't make reservations for our party of 7, which I suppose we should have. They had to create space for us. Like really create it. Where we were all sitting in the walkway. Knew I was in the walkway when the waiter asked for us to move so that a little girl in a wheelchair could get around. But I didn't have a problem with that. What I have a problem with is all the nasty flies in the building. And while you're eating too...it's so disgusting. The place is so freakin crowded as well...maybe just because I hate being in crowded and tight spots.
As far as the menu, I wasn't impressed. It took me 20 mins to find something (partly because I'm picky). But I ended up with the chicken broccoli alfredo, nothing to rave about. I wanted more broccoli than what was provided, but oh well. The lime/kiwi lemonade was pretty good though.
Worst Applebee's experience I've had.
We were seated and then waited 10 minutes to even be greeted. Â And then it was only because we flagged someone down. Â No apologies when we were finally taken care of.
I needed to ask for water three times before I finally went up to the bar to ask for some. Â It was then that our server came over with water. Â We ordered soup and entrees. Â He delivered one soup and an appetizer claiming that was what we ordered and there was no way he misheard.
About five minutes later a manager came over and said something to the lines of "I understand that you've had some issues" Â I then proceeded to very calmly explain what our issues had been. Â You could tell he wasn't very interested in what we had to say and didn't seem to care that his server had issues. Â His lack of caring was apparent in the fact that while we were waiting to be greeted and during one of the many asks for water, there were several servers and the manager standing behind the bar shooting the breeze.
The food (once the order was right) was good, but the wait and the mistakes make it highly unlikely we will never return to this location.
Normally one would think, one chain restaurant is just like the rest but I have had nothing but problems here. The staff appears to be constantly changing as does the managers which should tell you something. I've been there for lunch and dinner and continue to have issues. Here are just some of the problems that we have had: a co-worker had an entire glass of iced tea dropped on him and nothing was comped on his check; we have had to wait a very long time for our orders to be taken; I ordered the pick 2 and was told that the soup could not possibly come out first(even though I've done this before); they have argued with us over what the meal is supposed to come with to the point of us showing them a picture; and staff does not appear to be properly trained.
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