For years I have wanted to come to your bar and check it out. A bunch for my friends got together last night and decided to check out a new bar location, which was yours. As you know, there is plenty of others places in Madison we could have taken our business. After getting severed with our first drinks and having a great time, what happened next was very disappointing. Your staff decided to totally ignore my group of friends (15 thirsty drinkers) and not provide service. We were not intoxicate (I only had one drink). After 20-30 minutes of waiting patiently for service, we left for a bar that would provide service. Myself and majority of my friends are from the hospitality industry and we would never treat customers in this fashion. The bar was not busy or under staff.
Sincerely, one very disappointed customer.