Bob's Burgers and Brew

Service? Imagine 11 year old girl with Alzheimer's.
Food?Putrid, unimaginative, over priced crap!
Management? Did nothing even after pointing out the above. Called afterwards, spoke to the GM,-complete indifference
Atmosphere?Early Generic Yuppie
Bottom line?Stay home

So after running around town looking for something different to eat (the drive in burger shack was closed), we ended up at Bob's Burgers And Brew at the Birch Bay outlet mall.

It smelled good going in so we thought 'this has to be better than fast food'...the woman who greeted us at the door was nice, sat us down at a booth, and let us look over the menus.  After that service went downhill.  Our server was Marinn, if the receipt is anything to go by, and she was painful from the very beginning.

She came over, asked out drink order, and disappeared like she couldn't get away from  us fast enough when we were actually ready to order our food with one quick question about the sides (I had never heard of a JoJo before).  When she returned we ordered our food - two Western BBQ Burgers.  His was with extra sauteed mushrooms and a side of fries, mine was no additions and with a side of half-potato salad and half JoJos.

She disappeared, and we noticed their appies were all on a card on the table with the fancy drinks, not in the menu itself, but in a sense I'm somewhat glad we didn't stay long enough for it with her as our server.

When the food arrived, she had screwed up my plate.  Instead of JoJos I got fries, and she'd disappeared so fast again that I couldn't say anything and it was a good 10-15 minutes before she returned.

When she did come back, I literally had to motion for her to stay because she came at exactly the point when Derek and I had both taken bites of food, and I was determined to get something to go with the tasteless fries.  She then commented on the fact that I was supposed to have Jojos, which I was too tired to care about and brushed off saying the fries were okay, and asked for honey mustard dip.

Someone should teach the kitchen staff how to make fries.  While they are technically good fries, they are bland as paste - nobody tosses them in salt when they come out of the frier??  Anyway I got my honeymustard and she disappeared again like it was too much trouble to be around us for more than a split second.

The burger itself was really good - i would go back for the burger.  Derek says the mushrooms should have been sauteed a little longer, and honestly I don't think they should put the potato salad on the plate until it's ready to go out - you could tell it sat on a warm plate under the warmer for a few minutes.  The burger was juicy, the barbeque sauce was delicious, and that part of the meal I enjoyed.

Due to the mistakes, and by the fact that she kept taking off, we docked a couple of percents off the tip we gave her, not much but a few as a hint to do better next time, and she had the audacity to roll her eyes at Derek when she gave him the change!!  Talk about rude!  I hope if we ever go back we don't get put in Marinn's section and if we are I will ask to be moved.  I'd rather sit in the noisy bar than in her area.  The food was good otherwise, and i would go back (and ask them to season the fries for me haha).  Someone should teach her a little customer service though - customers, even if you've had a bad day or don't like them, are still money and should be treated with at least a little courtesy when they're the ones paying the wages, tips, and general funds on which front line staff survive.  I've been there, I know how hard it is, and rudeness has no excuses.

My husband and i ate here with our 4 kids the other night and had an ok meal. Nothing spectacular about the meal or service. Later that evening I was awoke with running to the bathroom trying to hold my food down. I was sick all night and so was my husband. Upon calling bobs they told us it wasn't there food but that the flu is going around. Hhhmmm real responsible reply. Funny how my kids aren't sick but they ate Mac n cheese. I guess that's a safe haven. Thanks bobs for your great customer service will not come back.