Buffalo Wild Wings

Service was very poor today at the bar, I received no napkins and was frequently without a refill. The bathroom was disgusting, no paper towels and urinal overflowing. If you ever notice the front entrance concrete is black from old grease from the floors inside the dining area.

Its really sad, the weekend before I had great service and was given napkins. Service is very hit and miss.

About two months ago we stopped into Buffalo Wild Wings because were in the area. It wasn't terribly crowded, and there were plenty of waitstaff.

My husband ordered regular bone-in wings, I ordered some sort of buffalo chicken wrap, and my child ordered lemon pepper wings. The waiter was friendly, and at first he seemed great. That's where the good service ended. We waited for about 20 minutes for our food, and when it finally came out- it wasn't even correct. The waiter brought my husband boneless wings, and he told him that wasn't what he ordered. The waiter said "oh, I'm sorry...do you want me to change it and get the regular wings?" to which my husband said "Yes, if it's not gonna take too long." He also ordered another beer. So another 10 minutes goes by and the waiter doesn't return. Finally when he comes around again, empty handed, he says "Thanks for being understanding, I'm sorry about the order mix up- it would've been a long time if I had to wait for them to make the bone-in wings." Uh, the whole time my husband was under the impression he was BRINGING him the correct wings. So my husband got irritated and just ate the (now cold) boneless wings. Once the waiter left my husband realized he hadn't brought the beer either. Both me and my daughter couldn't finish our dinners either because we needed a refill- which never came.

So, our entire meal was pretty much ruined, we were left waiting around for the waiter the entire time- and when he finally brought our bill, he didn't take anything off, we were still charged full price for the mix-up and crappy service. We vowed to never go back.

Unfortunately, we ended up having to meet friends there on a Wednesday night recently, and we were LITERALLY the only people in there. Not a good sign. And guess who our waiter was? Yep. Again.

All I can say is as least it makes me appreciate Plucker's more now ;)

For Father's Day, my hubby wanted to try this place out.  We've been to other locations in Austin and in Louisiana.  This place was not good - pretty disappointed.  Service was bad, appetizers were good surprisingly,  but the the wrap I had really sucked (how in the heck are you going to mess up a BUFFALO CHICKEN WRAP??)  It had no flavor and really no buffalo sauce.  HUH?  Anyway, hubby loved the beer and all the screens, we just didn't like the bad service and the entrees.