Buffalo Wild Wings

The staff here never seems to know what beers are available.  Also, they    serve very few local beer.  I think their management could use some improvement.  
We go occasionally for the wing night specials and the food is typical of other Buffalo Wild Wings.

I never expected much from this place, just a good, filling lunch with my husband.  We both - FOR HEALTH REASONS - do not eat red meat.  My husband has a long line of heart disease from drinking and red meat, so he doesn't eat red meat.  I do not eat it too to be healthy and to support him.  You'd be shocked at how many people make him feel like crap because he's a man who doesn't eat meat, regardless of the fact that his dad was on his death bed just last year from it until he was rushed a new heart.  

Anyway, getting back on topic....

I ordered the black bean burger and my husband ordered a different dish that was meatless as well.  This order was to go, as we had somewhere to be in an hour and a half.  When we got our food (the wait was fine) they read off the receipt, which I appreciated, while pointing at the boxes of food, then we left with our meal.

We got home (we don't live far) and started scarfing our food so we could leave in time.  After three bites of my meal I wondered to myself why it tasted so weird and why I felt nauseous.  I scraped off the sauce and took off the toppings to find they hid a meat patty.  Some people would be annoyed at this, but I haven't eaten meat for many years.  My body can't handle it.  So I was PISSED.  HOW the hell did they manage to put a meat burger in place of a black bean vegetarian burger?!

I immediately got back in my car with the remainder of my meal and drove right back to this place.  I went up to the girl WHO TOOK MY ORDER INITIALLY and told her that she messed up and gave me a meat burger not a vegetarian burger.  She looked at my receipt and said, "oh, I must have put it in as a black and blue burger instead of a black bean burger."  Did she apologize?  NO. She just looks at me and says, "do you want to talk to a manager?" I said of course I did, shocked that she didn't even care enough to apologize.  

The manager came out and, after I explained to her what happened, she was very shaken and went to the kitchen to tell them about the screw up.  But she never talked to the girl who messed up my order.  The kitchen didn't know because she typed in the wrong order!  

The manager came back to me with TWO $5 off gift cards.  Not ONCE did anyone offer to refund me for my meal, or even just the burger that I obviously wasn't finishing.  I had to fight for the refund for a few minutes before they agreed to it.  I was sick to my stomach from the meat for a few hours after, but thankfully it never came back up.  

This place does NOT give two craps about you or your food coming out right.  I will never go back.

Awesome! We love it here. Of course it can be loud, but that's what it is -- a sports bar. Food always good, service always great. We went on Saturday to celebrate a gold medal I'd gotten, and Hayley (server) and Tony (manager) gave us a free dessert, unsolicited, just for choosing to celebrate with them. That was really sweet. They are kind, attentive, and this place is very clean, for the traffic that runs through here on a daily basis. Never have had a bad experience. Justin is a great server, as is Hayley.