Buffalo Wild Wings

My first time to Buffalo Wild wing and I went for my Birthday and I received a invite for a free appertizer and I told the waitress and the manager would not do it.  So I wrote to the General Manager and he  wrote this to
I am writing in regards to your experience you had at our store on the evening of Thursday, May 9th.  I apologize for the negative experience you had during your visit.  I discussed with the manager-on-duty about his actions in regards to not coming up to the table and addressing the situation.  However, he went by protocol in regards to redeeming any type of discount for a promotion that the company may be having.  We must have the print-out of the e-mail or view it from a phone to get the redemption code from it.  We need to have this redemption code for corporate records, as well as for ours.  Sorry again for the experience you had.  We hope to see you again sometime in the future.  Thank you for your time and understanding.

Jeffrey Richards

General Manager

Buffalo Wild Wings, Streetsboro

I informed Corporate about his response and this is what they wrote to me:
Thank you for the comment about your store experience; I apologize that you are frustrated with the situation. Any time there is an issue with a local store, it is at the discretion of the GM to handle the situation. This is where your comment should have gone, and who should have responded.

As far as what happened that night... I am not sure what the issue is, but it appears as though they did handle the situation per store protocol. Promotions at a local level are handled based on store guidelines, and this is especially true for our franchise locations, like the one in Streetsboro.

Again, I apologize that you were frustrated, and I hope that this helped you to understand our policy a little better.

-The Buffalo Wild Wings Marketing Team


Protocol are followed when it benefits the company.

I love BWW! This one was lacking any cushioned seats in the whole building. The food was very good, the service was a mediocre B-. The atmosphere was nice enough. I asked for my wing sauce to be mixed, and was told that it was not possible when I know that every other BWW is able to. I had any empty glass twice. Overall I was not impressed but satisfied.

We go here all the time just to sit and chat with friends, sometimes just to sit on wing days to play games with friends and cousins and also have a snack and watch TV. The drinks are awesome love the hard cider. The waitresses that we get are always helpful and I love their new teas and lemonades NOM NOM and especially since we have the entertainment cards now with free wings yums great atmosphere for buzztime and since they added it for apps we dont have to use those playmakers anymore :)