I'm not a local by any means, so obviously I don't frequent this place -- but the one time I did end up there (in fall of 2011) still stands out to me.
A friend and I were in the midst of a road trip, from Milwaukee all the way to Cincinnati. After several hours of driving, she decided she was in the mood for ice cream -- specifically, Dairy Queen. Now, I'm ALWAYS up for ice cream, so I was all, "Sure! Let's!" Unfortunately, it happened to be rather late at night when this craving hit... in Somewhere, Indiana... and when we finally did find a Dairy Queen, it was CLOSED. Gasp!
Well, Cabell's happened to be nearby, and it looked to be open (at least, a couple of lights were still on, and a man was bustling about). We asked the man if the business was indeed open; he nicely affirmed, then asked us what we wanted. I don't remember what my friend ordered, but I chose the peanut butter sundae.
The man continued to make friendly small talk as he prepared our ice cream and rang up our orders. Somehow we ended up telling him that we were on a road trip, and he even let us know how far we had to go until we hit Cincinnati.
It was only after we thanked him and started to head back to the car that I noticed (after glancing at a sign) that the business had actually closed something like 10-15 mnutes earlier. I was already impressed by the man's customer service -- and now I was even more impressed that he still took the time to help us (even though he would've been well within his right to say "sorry" or give us a curt "no" when we asked if he was still open).
Plus, the sundae was big and DELICIOUS -- especially the peanut butter!
With all due respect to Dairy Queen, I'm glad we ended up at Cabell's; and I would definitely visit again, should I happen to find myself in Shelbyville, Indiana!