Wow, what good things we had to say about Champs went out the window tonight. Â Was literally, the WORST customer service we have ever had at a restaurant. Â Crazy thing is, it was NOT our server. Â It was management. Â Anyone who would care to hear the details, please message me and I will fill you in. Â We were loyal customers who visited at least once a week. Â But after how we were treated by management, we will not be going back. Â There are simply too many places to eat that value their customers and want their business. Â This is not one of them. Â A real shame, because they do have some unique menu items.
Review Source:Are you listening Champs?? Your service needs some serious help! I like going here for the broad selection of beers. Several of the food items are actually quite good, but I am SO TIRED of not being able to get my (or any) server's attention. Â They stand around talking to each other (especially at the bar) or walk right by without even looking my way. I have seen many other customers suffer the same fate. Management needs to train this staff how to PAY ATTENTION to the customers. My favorite is the middle-aged, pony tailed bartender who stands around watching the big screen TV's instead of paying attention to the customers. Wow.... Now the food CAN be good, but it is inconsistent at times. For example, I love the Kobe Sliders, but there have been a few times when they tasted lousy. Don't ask me why, but my girlfriend agrees. I also wish they would rotate the beer selection more often. They have a gazillion taps, but it's pretty much the same selection almost every time, which does get boring. This place could be so much better if the staff were better trained. The owner acts the same way, so what can you expect?
Review Source:I don't know what some others are talking about...the service here is great. Â Katie never let my glass go empty, always smiled, and offered some great suggestions. Â I ended up selecting the Grilled Tommy, and this sandwich was fantastic. Â Gt a side of the Mac and cheese, and it was equally as good.
I am not a regular, so there was no preferential treatment.
Great food, great service, and great atmosphere.
Highly recommend.
I come to Altoona a few times a year to visit family. I have been to Champ's three times. First time it was slow, probably due to the fact that there taps weren't open because the specs for the tap room were off for inspections. The service was horrible, it seemed the waitstaff was more interested in talking to themselves then serving customers. Also if you have a nice selection of craft beers here's a hint, know what they are, because when I order one and the bartender looks for five minutes then comes back and asks me what it is, that's not good for business. The second time was much better and I gave them the benefit of the doubt that they just opened, so i decided to give them a third shot. Third times the charm...not a chance. There was five people in the bar and i asked 4 times to have the phillies put on one of the 15 tv's they have and they did after the 2nd time, but only 10 minutes. I am done with this place due to the HORRIBLE service. One the bright side they have an excellent beer selection, if you can get someone's attention to serve you.
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