I'm just not a fan of Chili's. Arrived on a Sunday afternoon and the place was hoppin. Got a table for 3 in less than 10 minutes. The restaurant was very loud, crowded, and looked trashed. Service was very slow and the food came out even slower. Those are the cons.
On the bright side, our waitress was really friendly. The classic margatita was only $5.00 and was delicious. I got the shrimp tacos and found them to be really good considering I'm at a Chili's. The shrimp tacos were not spicy as advertised, but they were tasty. I wasn't expecting large, succulent shrimp and I was right, but still tasty. Again, this is taking the fact that I'm eating at Chili's so I have lower food expectations.
My mom got the raspberry margarita and found it to be too sweet. They also served it with a sugar coated rim instead of salt, they just shouldn't do that anymore.
My vegetarian husband ordered the smokehouse burger without the bacon with a black bean patty instead. The burger looked really tasty and moist. You are substitute any burger with a black bean patty if you are looking for a healthier option.
Ended our meal with a chocolate chip cookie a la mode. The cookie is served in a mini skillet and was cooked perfectly so it's warm and a little gooey. I don't like my cookies crunchy if being served with ice cream.
If I ever go back to Chili's, I wouldn't go on a Sunday afternoon. I would also order a classic margarita and the chocolate chip
cookie dessert. If I were starving, I would get the shrimp tacos again.
Had just recently started going back after some some bad experences. Hate to cook so between dining in and take out we were going about five nights a week.The service was ok but then when I did have a problem I found out what they were really like.After  uneatable take-out (the buns were pink with blood-not good for this always well done meat eater), and non of my toppings were correct I tried to call and complain.The manger didn't even seem apologetic and said he didn't know what he could do about it.Promised to check in to it and call me back, but after waiting two days I called back and was giving the run around.Only after telling him I was going to put a review on yelp did he decide to send me two $5.00 dollar gift cards (this didn't even come close to covering the cost of my order).I'm through paying for bad food, and then them acting like I want something from them (I do but only what I paid for).So, it looks like I'm still looking for a decent place to  eat because I still hate to cook.
Review Source:Not a fan of this particular restaurant location at all. Â Have written to management due to the horrible service, messed up orders, problems in general with the food, etc. It was topped off by the waitstaff gossiping right behind me throughout the meal. Â I just gave up and won't bother going back.
Save yourself the heartache and find another one of the MANY restaurants in Gastonia to eat at. Â Seriously.
I gotta start off by saying this place is pretty bad. Out of all the chili's i have eaten at this place went from being my favorite to being the one that i would never eat at. If someone said lets go to chili's i would say why dont we just not eat today. I have had to complain several times here. No im not the i want free food person. i always offer to play i always tell them i want to pay but the point is the food is horrible and service is almost always bad. from time to time when i got steak i could leave half on the plate because it was all fat and they never bothered letting the fries drain a little they just put them on the plate covered in grease till it was on the plate. all im saying is NEVER eat here. they may have changed cause i have not tried here in a couple of months but my visits were really bad.
Review Source:Of all the similar chain restaurants (TGI Fridays, Applebees, Ruby Tuesday, etc), Chili's is definitely my favorite. My addition to mashed potatoes dictates many of my menu choices, so I often get the Monterey chicken with mashed potatoes.
Unfortunately, I've had some painfully slow experiences at this Chili's. Sometimes it takes forever to get seated. Then it also takes a ridiculous amount of time for your food to come out. The staff is usually pretty apologetic. One time the manager brought my friend and I a free cake dessert (um, to share) to make up for the long wait. It was a nice gesture, but we would have preferred a discount since we had already taken way too long of a lunch break.
OK, this is probably one of my favorite chain restaurants & this location is the one I've visited the most.
I'm a big fan of the chicken crispers & usually this is the meal I get. I know it's a really unhealthy meal, especially the ones coated in sauce, but they're just so good. The atmosphere at any Chili's is the same, being a family friendly place that's usually pretty noisy.
This location is always packed during dinner hours, but if you can catch a seat in the bar area, then you can bypass the wait most of the time. The bar area here can get cramped though, especially if you have a group of 4 or more.
I love Chili's even though it's a chain & that I get the same meal every time I go there.
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