Went out for a holiday dinner with my family; when we sent back a menu item the chef (Owner Mr. Cerelli himself) came out and proceeded to scream at us in front of other patrons and verbally berate us. Apparently loud mouthed hyperbole and profanity is on the menu.
Don't eat here unless you like raw food and verbal abuse.
Completely awful, unprofessional and utter culinary failure.
We tried it one night after they had transformed from Jakes and firstly had issues with anyone even acknowledging that we needed to be seated (and it was fairly dead). After we settled in and decided what we were going to eat, we were telling the waitress and everything we wanted to order was not available anymore (WTF?) It was explained that the kitchen was in the process of "turning over" to Italian food. At that point we were so aggravated that we got up and left to go eat somewhere where we could get service, and the menu was accurate. chef Ramsay would have had a field day with them!
 Flash forward 2 months and I had been hearing a few good things about the place, so we decided to try it again. Now that it is full Italian, which is a favorite of mine, we wanted a great culinary adventure. We started with an app of the fried artichokes and it started going down hill when they were delivered. They were very busy and everyone was running around like they had never waited a table in their lives. Our app tasted funny and we tried in vain to find our waitress to tell her so. Instead, someone from the kitchen swooped out with our entrees, plopped them down in front of us and swooped off again. No one ever asked why our app wasn't touched. I had the eggplant parm, eeh, it was prepped in a casserole earlier in the day. In other words, the chef is too lazy to cook fresh, he just has kitchen help shoveling things in and out of the oven. In the end our waitress finally came back and I brought to her attention the issue with the artichokes that were still sitting on the front edge of the table and that made her all flustered. Seems it was too much for her to handle while she was sweating, huffing and puffing and passed the issue to the kitchen to handle. So bad, so bad, so bad... After a bit another woman approached our table with the artichokes removed from the bill, but was very defensive about it. REALLY???? We reiterated that they had a funny taste and her response was that we obviously didn't know what white truffle oil tastes like. How nice, insult my culinary experience too. Never again, not only that, but I tell people NOT to waste their time there with the lousy service, bad attitudes and only average food.
Also, the Italian owner should look up the definition of the word "Osteria", because his establishment is NOT an osteria!
I had to give at least one star to be able to write review. However, we never even had the opportunity to eat here. When we entered the establishment it was obvious that the owners did not take the time to change the interior to fit the theme of the restaurant. Is this Italian or or the old Jakes/Rancharos? That being said we had to walk to the back to find someone to seat us. No one acknowledged us when we walked in. When we found someone in the back a young girl basically yelled at a server to "seat these people". Â Very unprofessional for a restaurant that is charging 15+ per plate. Eventually we were seated. The place was not overly busy for a Wednesday night. Once seated no one came over to bring us water, bread, or even acknowledge that we had been seated for nearly 10 min. We decided to leave and take the short trip up to Luisa's. There we enjoyed an excellent meal and professional service. Leave the cooking to Mama ;)
Review Source:My best friend and I went here last night to celebrate the purchase of her first home. Â We were impressed by the atmosphere inside, however quirky, it was inviting and relaxing. Â Our server was attentive and did a great job. Â When the AC was kicking too high they turned it down for us. Â The plates were delicious! Â And very reasonably priced. Â I had penne alla vodka with broccoli added in and my friend had chicken parm. Â We both had enough to bring home for leftovers (which I'm eating now, yum!). Â I will definitely be returning and I recommend this resaurant to anyone craving Italian.
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