Elenni's Woodbury Pizza Castle

Horrible. Just plain horrible.

Our party of 4 arrived around 5:30 p.m. on Mother's Day. The place was busy, but not packed, there were a few open tables. We were seated at a table with no tablecloth and no place settings, given no water or napkins or menus. After 15 minutes, my mother got up and went and stole 4 menus from an empty table. We sat there for another 15 minutes.

At long last, a man finally came over. We'd been sitting so long, we were ready to order everything, but when we started ordering dinner, he held his hand up and said, very rudely, "stop, please, just the drink order for now." We ordered drinks. We waited about another 15 minutes. He finally came back over to take our dinner order. My mother went first, but halfway through her ordering, he put his hand up and walked away. We were dumbfounded. He returned about 5 minutes later to finish taking our order, no apology, no explanation, nothing.

I understand they were short staffed, there appeared to be only 1 waitress working and this guy, who I sincerely hope isn't a regular member of the wait staff. But having worked in restaurants, a smile and an apology goes a very long way. One other table got up and walked out, and the party of 6 near us--and I swear this happened, I am not kidding-actually took it upon themselves to write their orders down on a piece of paper and just hand it to the guy! I have never seen anything like it in my life.

A few minutes later, he came back and literally dumped a pile of placemats, napkins and utensils in front of my stepfather and walked away. Our salads arrived about 15 minutes later, not one of them with the correct dressing. By then we were so hungry, we didn't even care.

The food arrived about 20 minutes later. My Chicken Francese was bland, watery, and flavorless. There was no seasoning or lemon flavor, no garnish or presentation (not even a lemon slice), and the pasta was so watery, I couldn't even twirl it on a fork. My mother and grandmother ordered the Chicken Portabello...basically, chicken marsala, but with no mushrooms, despite the name, and sliced red bell pepper. The sauce was decent enough, but the chicken was tough, there were maybe 1 or 2 slices of mushroom on each plate, and the mashed potatoes they'd requested instead of pasta were nowhere to be found. Fortunately, we snagged the waitress, who procured the mashed potatoes, but had a major attitude and snapped at us when she brought them. My stepdad's Spaghetti and Meatballs was just okay; he said the meatballs were good, but the pasta was drowned in too-sweet sauce. He left about half of it behind.

The only upside was the fresh baked bread, which was delicious, but since we couldn't flag down any wait staff to save our lives, we only had one piece each between the 4 of us.

I am usually all for second chances and as I said, I've worked in restaurants and know how tough it is when you are busy and short-staffed. But I have never, ever experienced such poor food and service, and I will NEVER set foot in this place again. Not even for my Mom on Mother's Day!

really good veal dishes- casual atmosphere

Fast, friendly, and yummy. Nothing to complain here. I was a little conceded eating here after reading so many bad / low rate review, but I thought this place does good job keeping up with certain types of audience.