I visited the gardner ale house tonight around 6 30 with my boyfriend and his friend. We were seated and the waitress came over a few minutes later. Â She never introduced herself. She asked what we would like to drink, and I said I would like an Arnold Palmer, and my boyfriend ordered something on tap. She then asked for our id's and I pulled mine out and showed it to her. My boyfriend couldn't find his in his wallet, and must have misplaced it, so he decided to just order a soda. Â Our friend ordered the same beer as my boyfriend, and our waitress decided to start to yell at us and told us she would kick us out if we gave my boyfriend any alcohol. Â We are 31 years old. Â We came in to have a nice meal, not sneak my boyfriend booze. Â This was not a warm welcome at all!! Â We decided to leave, and I am highly offended. There was no need for her to lecture us like little children. Â This is no way to run a business!!! Â Treat the customer with some respect.
7/14/13
Had  been giving the place a second chance and had a very good lunch there recently. Then during my last visit had an unpleasant exchange with a surly staff member who must've been having a bad day. I'll spare the details, but it could've been easily handled with a "I'll find someone who can help you" attitude rather than a "I don't know. Stop bothering me" attitude. And to boot the place was half empty at the time. Again, poor service sinks the ship.
Update: Management has gone above and beyond to try and rectify. Kudos to them.