Kickers All American Grill

Nice place to bring a group, it hasn't been very busy the few times I've been there.  Food, drinks and prices are pretty good.

First off, the ONLY reason I'm giving this place 2 stars is because of our service from the waitress, Faith, during our dining experience.  The comedians were great as well, but as they aren't really employees of the place, I don't really count them as part of my experience with the company itself.

Rob and I went here Friday night for a friend's birthday.  We had a group of about 16 people that went out. The first thing that was quite off-putting was when we called to add ourselves to my friend's reservation.  The girl was rude and had to keep asking the same questions multiple times. We requested the dinner/show special, which is listed on their website as $29.  Once we hung up, the girl had to call back to ask for the credit card number (she asked twice the first time).  Once it was repeated to her, we hung up. We can see the charges come up right away and when ours came up, it said $32 (it's $16 for each ticket if you ONLY go to the show). SO, we call back to verify that we were being added in for dinner and the comedy show upstairs.  She told us, quite rudely, that it was charged correctly and that we would pay for dinner when we went there.  Fairly annoyed, but we took her word for it. I mean, she's the one who works there, not me.

We show up, and they had our party separated into 2 tables. I would understand this if there was no room for us to be sat together, but there was more than enough space. And yes, I mean more than enough without blocking aisle ways or anything.  We ordered our food and were sure to only order the things we remembered seeing on the site as included in the dinner/show menu.  Once we ate and got the bill, Rob sent it back with his card. I unfortunately didn't look at the charges until after he sent the card with her. When I said something, we found out 2 other couples were treated the same way on the phone and that they too had been charged incorrectly. When the waitress came back, we explained the whole ordeal to her. She was very understanding and said that had she not run the cards she could have adjusted the bills. That was understandable, but we still wanted to be accommodated somehow. She then started questioning why we were charged for the show in the first place. Apparently when birthdays are involved, each of the birthday people can get 5 people in free. She asked if we would like to speak to the manager and we said yes. OH BOY. This guy was a huge a**hole. As soon as he sat down, he was a total jerk. He asked what happened in a short and annoyed way. We tried explaining to him the whole situation 3 times and he just didn't get it. He then said, "Well, what do you want me to do about it?" Are you serious? You talk to your customers like that. He finally said he would give us one free drink each to compensate...wow, one drink for the $30 overcharge and for the idiot upstairs who screwed it up in the first place.  When we brought up the birthday situation and questioned why we were charged for tickets in the first place, he replied with, "Sorry, we don't refund show tickets. No exceptions." So wtf. The waitress suggested we get in free today and save our tickets, which are good for one year, for another date. He very reluctantly agreed. I wanted to speak up and say no thanks and that we would never come back after being talked to like that! Oh, and not to mention, once he sat down, we found out he was the owner, not the manager!

I would have been far less angry had he been a little more apologetic and had he made it seem like he was going to handle the situation with the girl on the phone. But instead he made it sound like it was a huge inconvenience that we were there. We still tipped the waitress well because it's not her fault that place is ran like a joke. We will not be returning. The worst part is...it doesn't stop there. I am about to write an almost equally bad review for Joey's, the comedy club upstairs. Go to their page if you care to read.

The service was good. Prompt with the drinks, ordering, check...

LOUD! I felt like I had to shout so that I could be heard. The food was ok. We had the dinner/show combo and the dinner options are limited. Not the way I would go in the future. I would have liked the option of a Sandwich/bowl of soup.

I had the rib dinner. The ribs were good. Not fatty. No gristle.They were tough and I had rip them apart with a heavy duty steak knife. LOL Definitely not as the waitress had described. the fries were cold and limp. No flavor. Loved the lil slice of garlic bread. The lobster bisque was very delish.

Hubs had the chicken bianco. It was served cool and lacked the flavor that he was expecting. The veggies weren't flavorful.

One of my friends had the salmon dinner, rice and green beans. The salmon looked very good. She seemed to enjoy it.

Our other friend ordered the prime rib. I was surprised that it was a nice meaty slice with hardly any fat. I would possible choose that next time.

I had a rum runner and it was light on the rum. Hubs didn't quite care for his rum/coke. They possibly used the wrong rum with the coke.