I came here last year with my husband and his brother. We were on our way home from a very very long days work (nearly 24 hours start to finish) and decided to stop in here for dinner. What a mistake.
We placed our order only to have the waiter return five minutes later to inform us one of the menu items we selected was out of stock. Very disappointing. The server apologized but it was still kind of annoying to have to reorder after already waiting five minutes.
A little later our food came out but we had a different server. I guess our last server's shift ended. We ate dinner and asked for the check. It was at this point things got crazy.
Our first server had taken our groupon code when he took our order so the number was on the check but our new server was having trouble making it work. Apparently the first guy put it into the computer already so when they tried to do it again, they obviously couldn't.
The waitress and the manager then spent the next hour trying to figure out the very obvious problem. We explained the situation but they int budge. They actually accused us of trying to use the coupon twice even though there was a time stamp of when the coupon was used (which was when we first put in our order). We offered to just pay the bill in full so we could leave but they don't want to hear that either. It was like we were stuck!
Needless to say, this place is run by a woman who has no idea how to treat her customers. She should really have done more research on how groupon works before signing up for it. I'm pretty sure that's how it's supposed to be.
Nice atmosphere, friendly waitstaff, and the window seating by the river is a nice perk. Â The portions are HUGE (enough to feed at least 3 and come with bread, and salad or soup) but the flavors were "meh". Â We ordered two entrees and a glass of wine and left with a $40 bill and enough leftovers to cover us for the rest of our visit to Paw Paw. We enjoy supporting family-owned local establishments but I don't think we'll be back.
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