Lago del Pino

Wife and I went out one evening to enjoy a nice dessert overlooking the lake. The view and building is spectacular but I can't comment on the food because the service was so terrible. The waiter asked us if we needed more time 1 time and then didn't show up for 45 minutes. By that time we were completely disgusted and left to go somewhere that my money was wanted. We will NEVER return because of this experience.

This is one of the better restaurants I've been to in Tyler. At one point there was an error on the menu.  When I asked to clarify with the cook the manager of the restaurant came over to personally apologize for having something on the menu they were not currently serving. To show their apology he offered me a dessert, I picked the chocolate cake. It was the most delicious thing I have ever had. My husband dreamed about it and my four year old niece woke up asking for chocolate cake. I will go back for the cake. And yes as others have said, it is a beautiful location.

Some friends and family visited this restaurant on June 9th for my my husband's birthday. We live in Dallas, TX and our family and friends traveled from Shreveport, LA; Tyler, TX was our midpoint. The pictures and menu looked presentable and elegant, so I wanted to give it a try.

We had a hard time finding the restaurant and had to call to get directions. When we arrived, the location was beautiful and well hid in the woods of Tyler. Once we entered, the ambiance was breath taking and the decor was elegant as depicted in pictures. We walked around the land and took pictures, enjoyed the outside patio, bar and lake before we had our dinner.

Once we returned to order our meal, the waiter was sluggish, and not attentive to our needs. However, he was very attentive and serving to other tables. He never asked to remove plates or cups from our table nor did he bother to offer refills, food suggestions, or anything else for that matter. We were all disgusted. We never complained, we just moved everything to the end of the table and he didn't even catch  on. Each time that we asked for refills, drinks, desserts, etc., he took forever, and the place wasn't even busy. There were only about 6 tables seated, maybe.

This particular waiter also added 2 people to our ticket for gratuity purposes. When I asked about it and told him that there were only 6 of us, he acted as if he didn't know. This wouldn't be a surprise to me because he never paid us much attention anyway.

I was informed by my husband not to use the term RACIST, but I don't know what else to call it. I grew up in a great neighborhood, attended interracial schools all the way through college, and have friends of many races and walks of life. I treat people like people and give the respect they are owed because they are HUMAN. I don't decide my actions towards others based on the color of their skin. I felt very uncomfortable in this place and I will never return nor will I suggest anyone else to visit.