Mi Pueblo Real

Ate there Sunday and again today, two days later, for dinner.  Fish tacos were good; second time I asked for less salt and it was perfect.  Also had enchilada with spinach, which was a good way to get some dark green veggies.  Likewise the big fat chile relleno which was a little spicy, filled with creamy cheese and topped with white sauce.  The veggie fajita was a heaping mound of broccoli, cauliflower, carrot, peppers, onion, yellow and green zucchini.  The two of us shared it to get more than our recommended daily serving of vegetables.  Ask for extra tortillas if you want them.

I originally sent this in a Facebook message as I am not one to make a big deal. But since I never got any type of response I thought this would be my next step. A little back story, my boyfriend drives a truck and spends 4-7 days a week in Mount Pleasant and I am there with him the majority of the time. The place is right across the street from the hotel he stays out and I mean we can just walk across the street. BUT because of all of this I will never step foot in this place again and I advise anyone else looking for a good mexican place to skip this place.

So since I could not find an email address to send my complaint to i thought this would be the next best thing. I live on the quad cities Illinois. My boyfriend, his sister, their cousin and I came to your Mount Pleasant location to have dinner. When we first got there, I stood at the hostess counter for a minute and waited. A young blond girl walked up, looked at the seating chart, looked at me and walked away. Did not say one word. She returned after about two minutes and asked "one?" I said no four she said ok, gathered menus and flatware and showed us to out table. She asked what we wanted to drink and this is when I knew there was going to be a problem. Their cousin asked if they had daiquiris and she said no. I stated virgin daiquiris and she said all they had were margaritas. I the showed her on the menu that it said non alcoholic daiquiris. She said oh and wrote it down.              The rest of us ordered diet Pepsi. She left and returned with our drinks. She asked if we were ready to order and I stated not yet she said ok and waited and came back. I ordered the beef and chocked fajitas for two for my boyfriend and I with no guac. I ordered and order of soft chicken tacos with just chicken and cheese. I could tell she was knew so i didn't go too fast. She was writing as I was saying it. She the. Asked what kind of tacos beef? I said no chicken soft shell just chicken and cheese and a side of beans and rice. She wrote again and asked so you want two and I said no i want an order and  I repeated it for a third time. Their cousin ordered a grilled shrimp salad in which the server had to look at the menu for whatever reason. I could tell there was going to be problems but I never expected the service. When our food was brought to the table everything seemed ok till she opened her tacos and they were not just chicken and cheese, there was guac on my fajita plate which did not have cheese and she didn't get her beans and rice. I explained that this was suppose to have no guac and the tacos were suppose to be just chicken and cheese. She took the fajita plate and walked away and then came back with a plate without guac. I told her again that the tacos were suppose to be just chicken and cheese. She took the taco plate and said she would have them remake then. She came back with the same tacos and proceeded to tell me that the sauce was mixed in "with the chicken or maybe the cheese" she wasnt too sure apparently. She then said "it's the way you ordered them that's why they came out like that" I have been in food service for 16 years as a server, bartender, and a manager and I have always been taught the customer is always right and in this case I was right. I explained to the server that I ordered it with just chicken and cheese. I don't place the order i just give it to you. So go over to the window and have them make them with just chicken and cheese please. She walked away and another guy came over and I had to explain to him what I wanted. He said she was new and that they were remaking it. So her tacos came after the rest of us were done eating. When he brought them he said he gave her an extra one so now there was three. I told him there should have been three because that is what I ordered. He said you did. I said yes. He walked away. We had to wait way too long to get our check. I got tired of waiting and went up to the cashier which was the guy who brought the tacos over. She brought over check over and I said I had a problem paying for tacos that didnt come till the rest of us were done eating. He gave me a total that was $5 cheaper, said with an attitude. Never once asked how the rest of my meal was or apologized. Like I said, I have been in food service my whole and customer service and have NEVER received service like this. I would really like a response to this because I would hate to think this is how you treat customers.

I've only been once, but that experience wouldn't make me a regular.  The salsa is average, the chips are flavorless with a crisp texture.  You can get better out of the right Wal-Mart bag.  The service was fast, but the food was below average.  Think enchiladas with the overall quality of a TV dinner.  Iowa does have some pretty decent Mexican restaurants, I just don't know if this is one of them.