Monical's Pizza

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  Decent pizza if you like thin crust. Sometimes great sometimes iffy customer service.

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  Posted on 07.07.11 Geoff M.

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  This is the pizza place in town that we order from the most.  We are partial to their crispy thin crust pizza.  The food always tastes great just as we expect.  Frequently (at least 50% of the time) they get our order wrong.  My husband hates peppers so we always ask to switch the peppers with olives.  Sometimes we get both and sometimes we get just peppers.
  
  They are always friendly when I order but I have had bad experiences when I go to the store to pick up the food.  Once I stood in the lobby as three employees walked past me without asking if they could help.  I could understand if they were busy, but I could see two employees behind the counter engaged in what they felt was a very entertaining conversation.  Eventually a young lady took pity on me and offered to assist me.  She told me my pizza was not finished yet, but she rung up my order and said they would let me know as soon as it was finished.  I sat patiently and as time went by I began to wonder if they forgot to tell me my food was done.  Come to find out, it had been sitting on a shelf waiting just like me.
  
  If good customer service is not at the top of your list then this is the place to go.

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  Posted on 02.01.11 Laurie T.

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