Pine Bush Chinese Restaurant

I've given this restaurant at least a dozen tries, and I've NEVER had a good experience.  Yesterday was typical...went around 1:30 on a weekday - not a single soul in the restaurant (lunch crowd over) so there shouldn't have been any wait.  Was seated promptly, and in about 5 minutes or so the waiter comes over.  I asked for hot tea - he never asks what my lunch partner wanted to drink.  He comes out with hot tea for two.  After around 5 minutes I have to go to the owner (who is always there waiting by the front door to seat people) to tell him we're ready to order.  This is the breakdown of events:  server takes our order, my lunch partner orders water, and I order shrimp toast to be shared between the two of us; he brings out shrimp toast on one plate and sits it in front of my - no second plate, no water; the toast is overcooked and tastes old - I let my partner eat from the plate and I use my napkin - I notice the waiter sees me doing this and doesn't come over; meal is brought out and partner's water finally shows up; I find a hair in my food and, once again, have to hunt down someone to talk to; they ask if they can fix me something else, but this kind of thing grosses me out; partner ordered egg foo yung - it's dripping with oil (literally gathering on the plate) and her rice is hard on top of the order and cold in the middle; I hunt someone down again and ask them to come to the table; they offer to replace the meal, but by then we're totally disgusted (and she was a little grossed out by the hair).  They bring us the check that doesn't include my meal (the right choice), but does include her's - I fully expected to pay for the hot tea, soup, and shrimp toast.  Did I ask them to comp her's no, but it would have been nice if they had offered - considering they NEVER APOLOGIZED for the hair found in mine.  I know this place is well established, and locals love it - I even hesitated leaving this review.  But, it's just really, really, really bad!  I feel that I've given it enough chances to redeem itself...

Pine Bush Chinese has a solid menu with decent prices. The food is hot and fresh, though the drinks are a bit overpriced. While it is tasty, it is nothing extremely special. I enjoy it nonetheless, as they provide consistent good service and food.

Good food, fair prices. I can't stand that you have to remember to ask for sauce, otherwise you get none. Also, most staff very friendly with a few exceptions. But I am pretty sure they're the only game in town!