The absolute WORST dining experience we've ever had! I'm just going to put this in bullet format and try to be as concise as possible because the list of issues goes on and on...
- We walked in and the restaurant was DEAD at 7:00pm on a Friday night. 5 occupied tables with 3 servers working.
- When we walked in, we weren't greeted or even acknowledged - we had to go to the bar to ask about seating. They told us to "just seat yourselves", but we needed assistance with high chairs.
- We had 3 kids with us, all needing high chairs, but the entire restaurant only has 2 high chairs, so one of our kids had to use a booster seat... which, well, didn't work for the age of kids we had with us.
- As soon as we sat down, we put in the kid's food orders.... these took 30 minutes to come out. A half hour for chicken fingers and fries is ridiculous. And it came out blazing hot, which means that they just took that long to get around to even sticking the food in the fryer.
- Once we put the adult food orders in, it took OVER ONE HOUR for our food to come out. Remember, there were only 5 other seated tables and 3 servers working. That is WAY too long for such an unoccupied restaurant.
- I ordered a small salad to come out before my meal. After 45 minutes of waiting, I finally asked about it; the server had forgotten about it and then brought it out another 10 minutes later.
- More issues with the food: All sandwiches were supposed to come with coleslaw, but none of them did. My selected starch side was supposed to be black beans and rice but they accidentally brought me potatoes. When I asked for the correct side, she said she'd go get it. It never came out. We all finished our meals and I still never received the proper side (or extra napkins) that I had requested. Finally, at the end of my meal, I asked for my beans and rice 'to go', just because I was pissed that I never received it.
- The food is horrible. Everything is so bland and tasteless. The best tasting thing that we ordered was the honey mustard sauce that came with my son's chicken fingers. The fish sandwiches were all bland. The patty melt was dry and overcooked. I mean, plain and simple, there was just nothing tasty about this food.
- We told them we had a coupon, but when they brought us our check they forgot to apply it. They returned with the "corrected" check, but it's a good thing I looked it over first because not only was it still incorrect, it wasn't even OUR check... this time they brought us a completely different and wrong check. Finally I just went up to the bar (where the register is) to get it over with and deal with it quickly. I'm not exaggerating - I was standing there for 10 minutes while they searched for my check and tried to figure out which one was right and how to print it correctly with the discount. I was tempted to ask, "At what point do you realize you've screwed up so badly that you should just comp my meal!?" But I was waiting to see if they'd do anything to remedy the situation. NOPE! So they finally printed my bill correctly and I paid it - with NO tip, because yes, the service was really THAT BAD!
WE WILL NEVER GO BACK HERE AGAIN! There is absolutely NO excuse for such horrible service when a restaurant is DEAD! As if the bad food wasn't enough to kill the experience! SO many better restaurants just minutes away on US1... try Grills, River Rocks, Cabana Shores, Palm Shores, etc. We've had outstanding experiences at all of THOSE restaurants!